Solutions Engineer
Solutions Engineer resolves technical issues for customers via chat and Zendesk, gathers feedback for product improvements, participates in customer meetings, and creates documentation. Requires engineering background with JavaScript/Python/TypeScript experience and strong presentation skills; onsite in NYC.
About the job
Responsibilities
- Engage with the Superblocks customer base to resolve technical support requests while continuing to educate our clients on the use of the platform.
- Provide personalized assistance via live chat and manage our live ticketing system (Zendesk) to facilitate seamless integration and utilization of Superblocks.
- Partner with Product Management and Engineering leaders to build a tight feedback loop that will provide customer feedback - which will be used to determine the direction of large features.
- Participate in customer meetings to gain firsthand insight into our user’s needs and preferences.
- Build comprehensive technical documentation for newly introduced product functionalities, alongside user guides aimed at aiding customers in navigating intricate use-cases.
Must Haves
- Interested in solving technical problems for customers.
- Determined, driven, & have a desire for continuous learning.
- An engineer by way of education: whether by Bachelor’s degree or coding bootcamp.
- Technical with experience in JavaScript, Python, OR TypeScript and familiar with web technologies (e.g., REST APIs, HTML/CSS).
- A strong presenter and confident in technical conversation.
- Passionate and pride yourself on staying up to date with the latest technologies.
- Excited to work from the New York office 5 days a week.
Compensation
- The base salary ranges between $80,000–$180,000 USD, plus bonuses, and a generous equity package. Final comp will be based on experience and skills.
Skills
JavaScript, Python, TypeScript, REST APIs, HTML, CSS, Zendesk
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