Solutions Engineer resolves technical issues for customers via chat and Zendesk, gathers feedback for product improvements, participates in customer meetings, and creates documentation. Requires engineering background with JavaScript/Python/TypeScript experience and strong presentation skills; onsite in NYC.
80k – 180k
On-siteEntry levelSales Engineering
About the role
Responsibilities
Engage with the Superblocks customer base to resolve technical support requests while continuing to educate our clients on the use of the platform.
Provide personalized assistance via live chat and manage our live ticketing system (Zendesk) to facilitate seamless integration and utilization of Superblocks.
Partner with Product Management and Engineering leaders to build a tight feedback loop that will provide customer feedback - which will be used to determine the direction of large features.
Participate in customer meetings to gain firsthand insight into our user’s needs and preferences.
Build comprehensive technical documentation for newly introduced product functionalities, alongside user guides aimed at aiding customers in navigating intricate use-cases.
Must Haves
Interested in solving technical problems for customers.
Determined, driven, & have a desire for continuous learning.
An engineer by way of education: whether by Bachelor’s degree or coding bootcamp.
Technical with experience in JavaScript, Python, OR TypeScript and familiar with web technologies (e.g., REST APIs, HTML/CSS).
A strong presenter and confident in technical conversation.
Passionate and pride yourself on staying up to date with the latest technologies.
Excited to work from the New York office 5 days a week.
Compensation
The base salary ranges between $80,000–$180,000 USD, plus bonuses, and a generous equity package. Final comp will be based on experience and skills.
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