IT Support Specialist

What You’ll Do

• Provide in-person IT support to employees in the office, ensuring smooth day-to-day technology operations for employees and IT infrastructure
• Serve as an escalation point for complex technical issues, delivering advanced troubleshooting across both Mac and Windows environments
• Lead new hire technology onboarding, including running orientation sessions and proactively resolving setup issues
• Develop and maintain clear, user-friendly knowledge base documentation and internal guides to promote self-service and reduce support volume
• Administer and optimize key SaaS platforms such as Google Workspace, Slack, Zoom, Okta, and Jamf, identifying opportunities for improved configuration and usage
• Partner closely with the global IT teammates to align on process, tools, and support models across offices, with considerations for varying regional needs
• Support and help coordinate AV systems and live events, including conference rooms, hybrid meetings, and company-wide town halls
• Contribute to IT asset lifecycle management, including procurement, tracking, and decommissioning using asset management tools

Who You Are

• 2–4 years of experience supporting users in a Mac-centric corporate environment, with a working knowledge of Windows systems
• Confident troubleshooting a wide range of macOS, AV, and network issues, and understand how to approach complex or unfamiliar technical challenges
• Hands-on experience administering core platforms like Google Workspace, Slack, Zoom, and Okta, and comfortable navigating cloud-based admin tools
• Understand networking fundamentals and peripheral connectivity, and can apply them in troubleshooting device or infrastructure issues
• Experience running and supporting live AV events and hybrid meetings, ensuring seamless experiences for local and remote attendees
• Organized and proactive in managing IT inventory and assets, and comfortable using asset tracking tools
• Strong communication, documentation, and collaborating skills, with the ability to support and influence users and teammates alike
• Take initiative, bring a problem-solving mindset, and pay close attention to the details that keep day-to-day operations running smoothly