IT Engineer

Responsibilities

• Drive frontline support - triage and resolve remote end-user issues
• Support security and compliance efforts by owning detection and response across our security stack, including CrowdStrike, Bitdefender, Kolide, Okta, 1Password, and Abnormal
• Own new hire onboarding and hardware asset lifecycles
• Manage Zoom Room AV systems and printer infrastructure across office locations
• Support MDM operations, rollouts, and migrations across JumpCloud, Iru/Kandji, InTune, and Landscape
• Maintain and troubleshoot collaboration and AI tools including Zoom, Slack, Google Workspace, O365/Teams, Atlassian, Claude, and ChatGPT
• Share responsibility with the IT team for offboarding, asset management and device deployment
• Explore and opportunistically leverage AI to improve operations, workforce IT experiences, and to scale up your own impact
• Create documentation/content for end-user guidance
• Organize and document your work for coordination within the IT team

Requirements

• 2-4+ years of experience in a systems administrator or IT engineer role
• Prior experience in an IT specialist, helpdesk, or desktop support role
• Hands-on experience with a variety of MDM platforms - Kandji, InTune, or JumpCloud preferred
• Experience with identity and access management, especially Okta
• Experience working a helpdesk queue and owning tickets end-to-end
• Experience configuring, troubleshooting, and managing collaboration tools including Slack, Google Workspace, Microsoft Teams, and Zoom
• Experience managing and troubleshooting macOS, Windows, and Linux devices - Ubuntu and Fedora preferred
• Experience configuring and monitoring endpoint security tools
• Ability to work autonomously in a fully distributed environment, including support for onboarding, offboarding, and asset management
• Excellent written and oral communication skills

Nice-to-Haves

• Experience writing scripts to automate IT processes (Python, Bash/Zsh, PowerShell, etc.)
• Experience with Linux device management
• Experience with a variety of MDM's
• Experience with CrowdStrike Falcon or similar EDR platforms
• Familiarity with Kolide or other device trust and compliance tools
• Exposure to GRC or compliance programs (SOC 2, ISO 27001)
• Experience supporting a distributed or remote-first workforce
• Experience working in public clouds (AWS, GCP, Azure)
• Stays informed on developments in AI and is enthusiastic about adopting new technologies

Compensation

• U.S. base salary range for this role is $98,000-$115,000