Engagement Manager

What You’ll Do

As an Engagement Manager, you will partner closely with senior marketing and creative leaders to design and execute AI-driven content strategies that accelerate production, strengthen brand governance, and elevate campaign performance. In this role, you will guide clients through discovery workshops, define high-impact use cases, and oversee end-to-end solution deployment—from requirements gathering to platform configuration and integration.

How You’ll Make Impact

• Lead enterprise-scale marketing and creative operations transformations by leveraging Typeface's generative AI solutions to drive organizational evolution
• Develop deep partnerships with key stakeholders (CMOs, VPs of Marketing, Creative Directors, Brand Managers) by demonstrating profound knowledge of AI-powered content solutions tailored to their business goals
• Build trust, confidence, and advocacy through executive communication cadences and proactive project/issue management
• Formulate comprehensive GenAI and digital content transformation strategies aligned with customer objectives
• Lead discovery workshops to identify high-impact opportunities for AI-driven content creation and brand governance
• Define and prioritize use cases across email marketing, ad campaigns, social media, SEO content, and video creation
• Collaborate with Typeface engineers and architects to build detailed requirements for customer-specific implementations
• Guide solution configuration and deployment, including Brand Hub setup, agent customization, and platform integrations (Google Workspace, Salesforce, Adobe Experience Cloud, Campaign Manager 360)
• Drive product adoption across marketing, creative, and content teams through hands-on enablement and best practice sharing
• Establish success metrics and business value frameworks tied to content velocity, brand consistency, cost savings, and campaign performance
• Act as the voice of the customer, translating field insights into product requirements and roadmap priorities
• Develop and share scalable implementation patterns, templates, and best practices across the customer base

What You’ll Bring

• 4-10+ years in business consulting, digital strategy, enterprise software, AI/ML implementations, or marketing technology
• Proven track record leading successful digital transformation initiatives for enterprise clients across multiple industries
• Deep understanding of marketing operations, creative workflows, and content supply chain challenges
• Exceptional at crafting a culture of customer-centricity with ability to build C-level relationships and navigate complex organizational structures
• Passion for AI and practical understanding of generative AI capabilities, limitations, and enterprise requirements
• Working knowledge of SaaS architectures, APIs, and modern software delivery models
• Familiarity with marketing technology stacks, including CMS platforms, DAM systems, marketing automation, and analytics tools
• Strong grasp of generative AI for text, image, and video creation, with understanding of brand governance and content safety
• Product and human-centric approach—comfortable at the intersection of business, strategy, creativity, and technology
• Ability to balance strategic thinking with hands-on execution while managing ambiguity in fast-moving AI landscape
• Skilled at simplifying complex technical concepts for diverse audiences with strong risk management capabilities
• Excellent written and verbal communication skills for executive presentations, workshops, and documentation with ability to facilitate cross-functional alignment

Base Salary
The OTE compensation range for this role is $127,000-$240,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process.