Enterprise Customer Success Manager

Key Responsibilities

• Build strong, meaningful relationships with customers and proactively seek to understand their business objectives and expectations
• Drive engagement and adoption throughout the full customer journey
• Own a book of business including renewals and expansion opportunities
• Become a product expert and understand all components of CodeRabbit
• Educate customers on the best product usage, ensuring they maximize value
• Champion customer needs internally, leveraging customer knowledge to advocate for them and influence the product roadmap
• Relentlessly focus on solving customer challenges by effectively communicating specific benefits and best practices
• Own customer-facing communications to ensure a professional and concise message
• Develop and present periodic reviews to customer leadership

Qualifications

• At least 5 years of experience in customer success or account management
• Technical competency to understand CodeRabbit’s software and build strong relationships with highly technical prospects and key business stakeholders
• Customer Obsession: passion to deliver a high-quality customer experience and curiosity to help solve their problems
• Strong knowledge of the customer success space, including experience with negotiations and procurement processes
• Comfortable and proficient with various sales methodologies such as MEDDPICC, SPICED, and Command of Message
• Ability to establish trust at the CxO level as well as with software development practitioners
• Familiarity with modern software development practices, version control systems, and the software development ecosystem (e.g., Git, GitHub, CI/CD, VS Code, Cursor)
• Excellent communication skills: business fluency in spoken and written English
• Ability to travel about 25% of the time to meet with customers

Nice to Have

• Experience with code review processes and tools
• Familiarity with AI, software developer, and open source technologies
• Experience with GTM at early-stage, high-growth, VC-backed startups
• Familiarity with Git providers (e.g., GitHub, Bitbucket, GitLab, Azure DevOps)
• Experience with major cloud providers and cloud-native technologies
• Familiarity with observability, RCA, and debugging practices

What We Offer

• Work on cutting-edge technology with real-world impact
• Collaborative and innovative environment
• Competitive salary, equity, and benefits
• Professional development opportunities
• OTE for this role is $125,000 - $225,000