Partner Engagement Specialist, TRANSCOM

Key Responsibilities

• Execute onboarding engagements, support internal and customer-facing kickoffs to understand use cases, pain points, and technical requirements.
• Build strong relationships with users and mid-level stakeholders to make Onebrief indispensable.
• Adapt standard playbooks to real-world conditions and expand product usage through training and engagement strategies.
• Serve as a reliable "go to person" during exercises and day-to-day operations, providing face-to-face and remote support, troubleshooting issues.
• Respond to incidents by coordinating with customers, product engineering, and infrastructure teams.
• Gather and communicate product feedback from users to the product team; maintain high product proficiency and recommend improvements.
• Develop understanding of customer dynamics to support retention, renewals, and growth opportunities.
• Facilitate usage in working groups, coach staff officers and NCOs, demonstrate how the tool improves clarity and collaboration.
• Adapt instruction and support for different user communities (operations, plans, intel, fires/effects, logistics, communications, cyber, space).

Requirements

• Top Secret clearance with eligibility for SCI and ability to access DOD facilities.
• Proven experience working closely with military headquarters at tactical, operational, and strategic levels (or comparable government settings).
• Exposure to staff planning through Professional Military Education or service experience.
• Familiarity and experience with major military planning exercises and/or software deployment in sensitive or constrained environments (strongly preferred).
• Experience in customer support (face-to-face and remote), responding to incidents and coordinating with customers, product engineering, and infrastructure teams.
• Technical skills to master the application, troubleshoot common issues, and liaise with customers on most technical matters.
• Demonstrated ability to operate independently in ambiguous environments and large government organizations.
• Strong interpersonal skills: communicate with clarity, influence, and cultivate trust.
• Proactive, adaptable, scrappy, resourceful; comfortable working autonomously or with cross-functional teams in fast-paced or ambiguous settings.
• Obsessed with creating value for users; ambitious, creative problem-solver; learn quickly, work iteratively, seek collaboration.
• Approach work with integrity, intellectual honesty, low ego; communicate frankly, clearly, succinctly.
• Thrive as a self-starter embracing autonomy and ambiguity.

Nice-to-Haves

• Experience as a skillful planner respected by peers for quick usefulness and good judgement.
• Reputation as a reliable workhorse who pays close attention to detail.
• Intense passion for the mission of improving military staff planning.