Software Engineer, Production Support

Responsibilities

Debug & Resolve Complex Issues

• Investigate escalations across frontend (JavaScript), APIs, and data flows
• Reproduce issues and identify root causes
• Work across the stack to understand system behavior

Ship Fixes & Improvements

• Write and ship small-to-medium fixes (PRs)
• Improve reliability and reduce repeat issues
• Contribute incremental product improvements

Support the Support Team

• Act as the technical escalation point for support representatives
• Provide clear guidance and unblock issues quickly
• Help improve debugging workflows and internal playbooks

Contribute to Customer Feedback Execution

• Translate structured customer feedback into actionable technical issues
• Provide T-shirt sizing (S / M / L) from an engineering perspective
• Identify small, high-impact fixes that can be shipped quickly
• Help close the loop on resolved issues

Drive Systemic Improvements

• Identify recurring issues and eliminate them
• Improve logging, observability, and debugging processes
• Build lightweight tooling or scripts to improve efficiency

Requirements

• 2+ years of experience in Software Engineering, Developer Support / DevEx, Solutions Engineering, or Technical Product Support ideally for a B2B SaaS platform
• Familiarity with modern web technologies such as TypeScript, React, Node.js, Python, GraphQL
• Experience working with relational databases (e.g. PostgreSQL), including: understanding data models, writing/debugging SQL queries, investigating data inconsistencies
• Comfortable reading and navigating production codebases
• Experience debugging across: browser dev tools, APIs and network requests, frontend UI/state issues, backend data flows and database interactions
• Effective communication with an ability to code-switch between technical and non-technical audiences
• Experience shipping code (PRs, fixes, and small features)