Strategic Account Manager

What You’ll Do

• Own the success of a portfolio of enterprise and strategic customers.
• Act as the primary point of contact and trusted advisor, deeply understanding customer goals and translating them into actionable strategies.
• Drive adoption and engagement of the GoodData platform by providing guidance on best practices, GoodData features and functionality, and product/market strategies.
• Partner closely with Product, Engineering, and Professional Services teams (primarily in the Czech Republic), often requiring collaboration as early as 6:00 am PT.
• Facilitate executive business reviews, product roadmap, and other strategic discussions to reinforce business value and identify growth opportunities.
• Advocate for customers internally by synthesizing product feedback, raising potential issues, and influencing roadmap decisions.
• Travel regularly to customer locations (domestic and international) for strategic planning sessions and relationship development.

About You

• 5+ years in customer success, technical account management, or solution consulting, preferably in a SaaS environment.
• Experience managing enterprise or strategic accounts. Ideally, >$1M+ ARR portfolios with less than 10 accounts.
• Strong analytical acumen with exposure to analytics, BI platforms, APIs, or data tools (e.g., SQL, Looker, Tableau, PowerBI, etc).
• Excellent communication and relationship-building skills with both technical and non-technical stakeholders.
• Proven ability to manage projects independently and work across multiple departments to achieve results.
• Highly organized, analytical, and proactive problem-solver.
• Comfortable operating in fast-paced, ambiguous environments typical of growth-stage SaaS companies.

Bonus Points

• Experience with pricing, sales, renewals, or expansion discussions with customers.
• Experience in product management or similar design thinking and processes.
• Experience in data engineering, sales engineering, or similar technical roles.

What Success Looks Like

• 90-day onboarding plan that includes gaining platform expertise, understanding your customers and key stakeholders, and building strong internal relationships.
• Consistent customer communication, identification of customer needs and values, areas of opportunity, and development of strategic expansion plans.
• Identification of perceived risks and mitigation plans.
• Ownership of all customer interactions and outcomes with measurable impact on adoption, renewals, and upsells.

Salary Range

Annual base salary: $115,000 - $145,000 The base range represents the anticipated low and high range for this position. Actual salary will vary based on geographic location, job related skills, experience, qualifications and market conditions.