Skip to content
SangomaSangomaAtlanta, GA

Software Engineering Manager -UCaaS (Remote)

Leads senior engineers building and maintaining UCaaS voice platform, focusing on reliability, scalability, and new features. Partners with product to execute strategy, coaches team, and ensures operational excellence with hands-on technical guidance. Requires 5+ years in software/infrastructure engineering.

Salary not listed
Remote5+ YOEEngineering Management

About the role

Responsibilities

  • Lead senior software and infrastructure engineers responsible for the performance, reliability, and evolution of our UCaaS voice platform
  • Partner with Product Management to define goals, set priorities, and translate strategy into execution
  • Drive planning and delivery of new features and services while maintaining operational excellence
  • Coach and develop engineers through regular 1:1s, performance feedback, and structured growth plans
  • Lead sprint ceremonies, status reviews, and execution rhythms that create clarity and accountability
  • Champion best practices in infrastructure as code, reproducibility, automation, and observability
  • Stay hands-on by guiding architecture decisions and contributing to complex troubleshooting when needed
  • Strengthen monitoring, alerting, and system visibility across our VoIP environment
  • Ensure voice infrastructure is highly available, scalable, and resilient
  • Support escalated technical issues and participate in an on-call rotation (approximately one week per month)
  • Lead a high-performing remote team with trust, ownership, and clear communication

Requirements

  • 5 years of software, infrastructure, SRE or platform engineering experience
  • Leadership and initiative
  • Ability to lead a remote-work team
  • Organized and detail oriented
  • Experience working in a Linux or UNIX-like environment
  • Experience with Infrastructure as Code tooling, such as Ansible or Docker
  • Relational Databases such as MySQL or PostgreSQL
  • Experience with version control using Git
  • Experience using or building observability stacks, such as Grafana, Loki, Prometheus, Datadog or Nagios
  • English fluency and strong writing skills

Nice-to-Haves

  • Experience with cloud infrastructure such as AWS or OpenStack
  • Proficient with VoIP (SIP, RTP and other real-time communication protocols)
  • Proficient with telephony platforms; any of FreeSWITCH, OpenSIPS, Kamailio or Asterisk
  • Experience with programming languages such as PHP or Lua

Benefits

  • Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability)
  • Matching 401K program - 100% match on 4%
  • Employee Stock Purchase Plan after one year of service
  • Flexible Time Off & Company Holidays
  • Entrepreneurial work environment partnered with high growth career opportunities

Skills

LinuxAnsibleDockerMySQLPostgresGitGrafanaPrometheusDatadogAWS

Similar roles

Engineering Management jobs
OpenAI

Engineering Manager, Model Flywheel

OpenAISan Francisco, CA

Lead engineering efforts to enhance ChatGPT model capabilities through improved experimentation, safe deployment, measurement systems, and multi-tier experiences. Requires proven leadership in scaling AI or large backend production systems with cross-functional collaboration.

293k – 385k/yr
Hybrid5+ YOEEngineering Management
Chime

Engineering Manager, AI & App Experience

ChimeNew York, NY +1

Lead and grow a team of engineers building Jade, Chime's AI-powered financial assistant. Guide development of LLM-powered member-facing features while fostering an AI-native engineering culture. Requires software engineering background, 2+ years people management, and hands-on AI/LLM experience.

199k – 275k/yr
Hybrid5+ YOEEngineering Management
Zocdoc

Engineering Manager, Frontend Platform & Design Systems

ZocdocUnited States

Lead the Frontend Platform & Design Systems team at Zocdoc. Own strategy and roadmap for accessible React component library and design system used across web and mobile. Drive adoption, accessibility standards, and platform improvements to accelerate development organization-wide while growing and mentoring engineers.

210k – 270k/yr
Remote5+ YOEEngineering Management
Datadog

Manager I, Engineering

DatadogNew York, NY

Lead a team of 8-9 engineers building Datadog's serverless APM experience, including auto-instrumentation, distributed tracing for cloud-managed services across AWS, Azure, and GCP, and OpenTelemetry support. Requires strong engineering management experience, passion for developer experience, and comfort across multiple languages and cloud runtimes.

192k – 240k/yr
Hybrid5+ YOEEngineering Management
Datadog

Manager I, Engineering

DatadogNew York, NY

Engineering Manager leading squads building Datadog's Experimentation App. Own delivery, technical direction, and team growth for full-stack/frontend engineers while partnering with statisticians, PMs, and customers to ship features in a fast-paced environment.

192k – 240k/yr
On-site5+ YOEEngineering Management