Product Manager - Patients

Responsibilities

Product Execution

• Gather and synthesize requirements from patients, practices, stakeholders, product data, and technical partners.
• Translate inputs into feature specifications covering goals, functionality, user flows, acceptance criteria, dependencies, edge cases, and success measures.
• Partner with engineering, design, data, and cross-functional contributors to deliver patient-facing functionality.
• Negotiate scope and implementation decisions, balancing speed, quality, and user value.
• Own quality and launch readiness for patient experiences.
• Identify and prioritize technical, functional, usability, and business issues across devices, workflows, and use cases.

Customer Insight

• Use product analytics and reporting tools to identify opportunities, establish baselines, set goals, evaluate performance, and answer business questions.
• Turn quantitative insights into actionable product recommendations.
• Determine when patient or practice feedback is needed and select suitable research methods, including usability testing, interviews, focus groups, and surveys.
• Partner with appropriate teams to execute research, synthesize findings, and prioritize improvements.
• Work with design to deliver intuitive, accessible, and consistent patient experiences.
• Assess product designs and identify opportunities for improvement using established patterns and relevant market examples.

Product Strategy

• Connect patient-facing functionality to the strategic objectives of the Patients team, product organization, and company.
• Define measurable goals, own commitments through post-launch analysis, and recommend next steps based on results.
• Help define and communicate the vision for the patient product experience.
• Build and maintain a prioritized roadmap informed by data, research, customer needs, and business priorities.
• Support market research and competitive analysis of patient products and features.
• Translate strategic insights into roadmap recommendations and measurable business outcomes.

Stakeholder Management

• Identify stakeholders affected by current and planned patient initiatives.
• Build alignment across product, engineering, design, customer-facing teams, business leaders, and other partners.

Compensation and Benefits

• Comprehensive health, dental, and vision coverage options.
• Wellness benefits supporting lifestyle, behavioral health, and overall wellbeing.
• Flexible paid time off, sick time, and 10 company-paid holidays.
• 401(k) plan with company match.
• Culture Committee initiatives supporting connection, fun, and belonging.
• Remote candidates are considered. Candidates based in Las Vegas, NV; Green Bay, WI; or San Diego, CA may work in a hybrid arrangement with three days per week in the office.