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Shield AIShield AIUnited States

Staff Field Solutions Engineer

Customer-facing technical expert supporting Hivemind autonomy sales, demonstrations, proposals, and mission-specific solution development. Requires 7+ years of relevant experience and strong knowledge of autonomy, robotics, defense technology, and technical customer engagements.

180k – 270k/yr
Remote7+ YOESales Engineering

About the role

Responsibilities

  • Serve as a customer-facing technical expert for Hivemind autonomy solutions.
  • Support customer discovery, technical briefings, demonstrations, technical interchange meetings, and capture activities.
  • Translate customer mission needs, CONOPs, operational objectives, and integration constraints into technically feasible Hivemind solution concepts.
  • Partner with Business Development and Capture teams on RFIs, RFPs, proposals, white papers, demonstrations, and customer-facing technical narratives.
  • Explain Hivemind autonomy capabilities, limitations, roadmap considerations, and integration requirements to technical, operational, commercial, and leadership audiences.
  • Develop and maintain technical sales assets, including capability briefs, demonstration scripts, solution templates, FAQs, technical white papers, and customer-specific briefing materials.
  • Collaborate with Product, Engineering, Customer Engagement, and Program teams on customer requirements, technical risks, roadmap gaps, and field feedback.
  • Help customers evaluate autonomy for operational effectiveness, mission planning, force modernization, and fielded mission outcomes.
  • Ensure customer-facing materials accurately reflect current capabilities, constraints, and roadmap timing.
  • Monitor developments in autonomy, AI, unmanned systems, mission software, and defense technology.
  • Build trusted relationships with customer technical stakeholders and internal cross-functional partners.
  • Operate independently across complex customer engagements while keeping stakeholders aligned.

Requirements

  • 7+ years of experience in solutions engineering, field applications engineering, systems engineering, technical sales, autonomy, robotics, defense software, aerospace, or related technical customer-facing roles.
  • Strong technical understanding of autonomy, AI-enabled systems, mission software, unmanned systems, robotics, or complex defense technology systems.
  • Experience with customer-facing technical engagements, including demonstrations, briefings, proposal support, integration discussions, technical interchange meetings, or operational workshops.
  • Ability to translate customer mission needs into feasible solution concepts, requirements, demonstrations, and product feedback.
  • Strong written and verbal communication skills for technical, operational, commercial, and leadership audiences.
  • Ability to work cross-functionally with Business Development, Product Management, Engineering, Customer Engagement, and Program teams.
  • Strong judgment when representing product capabilities, limitations, and roadmap dependencies.
  • Ability to build trust through technical credibility, responsiveness, and clear communication.
  • Ability to manage ambiguity, prioritize competing demands, and execute independently.
  • Willingness and ability to travel for customer engagements, demonstrations, exercises, and internal meetings.

Nice-to-haves

  • Military, defense, aerospace, robotics, unmanned systems, or advanced technology experience.
  • Experience working with U.S. Navy or U.S. Air Force customers, programs, or operational units, including relevant mission sets, platforms, and acquisition processes.
  • Experience with autonomous air, ground, or maritime systems, including autonomy workflows, mission planning, system integration, and operational evaluation.
  • Hands-on experience with Python, C++, Linux, APIs, SDKs, autonomy software, robotics middleware, or technical prototyping.
  • Ability to create reusable technical content for Business Development, customers, and internal stakeholders.

Skills

autonomyartificial intelligencemission softwareunmanned systemsRoboticsPythonC++LinuxAPIsSDKsrobotics middlewaretechnical prototyping
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