Staff Solutions Engineer supports sales by architecting Kong API/AI platform solutions for enterprises, leading PoCs, building client relationships, and creating technical documentation. Requires 7+ years in software/sales engineering at SaaS companies with expertise in cloud-native tech, APIs, and AI.
200k – 250k
Remote7+ YOESales Engineering
About the role
Responsibilities
Support field sales in helping customers understand the value of the Kong API/Connectivity Management platform.
Understand customer requirements and how the Kong platform can help. Grow trusted client relationships throughout the entire sales lifecycle, from initial product reviews to production.
Support PoCs throughout the entire evaluation process.
Ensure 100% customer satisfaction across assigned set of accounts.
Prioritize customer needs and coordinate with support, product, and engineering teams to help support customer needs.
Create technical documentation for DevOps, implementations, and services engagements.
Support top-of-funnel marketing by creating blogs, webinars, and participating in trade shows and field events.
Any additional tasks required by manager.
Requirements
7+ years software engineer and/or sales engineer management experience at SaaS, Open Source or Enterprise Software company.
Solid understanding of cloud computing trends and open source business models.
Strong listener and communicator.
Confidently lead discussions with Product Managers, Engineers, and Executives.
Enthusiasm for high profile, fast-paced startup culture.
Experience with Docker/Kubernetes and other cloud native platforms.
Experience with APIs, CI/CD automation frameworks, AI, and LLM technologies.
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