Director, Sales Business Partner

Responsibilities

Lead and develop SBPs

• Establish role clarity & consistency, clear goals and expectations to deliver proactive, strategic impact for GTM success
• Build a high-performance culture focused on collaboration, accountability and growth
• Instill a “think like a salesperson” approach ensuring your team is aligned and in-tune with the sales leader's needs, challenges and opportunities
• Serve as the SBP to a multi-billion dollar business delivering the same capabilities expected of your team

Strategic Advisor & Execution

• Business partner to GTM leaders; challenge the status quo
• Shape & execute business strategy to address risks / obstacles / opportunities
• Translate strategy into actionable operational plans & execute
• Voice of sales in cross-functional initiatives

Run the Business Operations Management

• Execute operational cadences
• Manage forecast and pipeline health; drive predictability for month/quarter/year
• Provide business performance insights; facilitate decision-making
• Produce recurring & ad hoc exec business updates
• Engage & deliver on localized planning & sales ops activities (e.g. headcount, Annual Planning, New Year Readiness, Account Movements, Terr & Quota operationalization) in alignment with Strategic Operations peer function

Execute Strategic Initiatives

• Drive local implementation & adoption of transformational programs and sales initiatives
• Identify, plan and execute according to local needs

Cross-Functional Leadership

• Collaborate closely with Strategic Sales Ops peers to ensure SBPs adhere to and execute Strategic Ops defined “playbook” on how we run and plan the business
• Act as a key feedback loop for Sales Operations, ensuring that insights from sales leaders are integrated into our capabilities and broader operational planning
• Partner cross-functionally with sales, finance, HR, systems, marketing, product and other teams to align strategies, execution and deliver on business outcomes

Qualifications

Required

• 10+ years of experience in sales operations, sales, strategy consulting; minimum 2+ years directly partnering with senior software/tech sales leaders ($1B+ sales orgs)
• Demonstrated experience leading and developing a high-performing sales business partner function supporting senior sales leaders; including direct people management responsibilities
• Proven ability to champion a “think like” a sales leader mindset, anticipate sales leaders’ needs and drive execution
• Deep knowledge of sales strategy, GTM models, planning and operations for large-scale, growth sales organizations
• Exceptional leadership, communication and interpersonal skills with ability to influence and align senior leadership and teams
• Customer centric approach with a focus on integrating customer insights and sales know-how into business strategy and execution
• Exceptional problem-solving skills, analytical mindset, and ability to navigate ambiguity
• Ability to lead through influence, drive change and build cross-functional alignment at all levels of the organization
• Strong proficiency in sales planning and operations including sales coverage, segmentation, territory carving, sales compensation strategy and other functions required to partner successfully with peer Strategic Operations function
• Champion a “win as a team” mindset, creating an environment where team members support each other, celebrate successes and have fun while driving results
• Bachelor’s Degree or equivalent years' of experience; graduate degree a plus

Preferred

• Sales Operations related experience in consumption / usage models

Compensation & Benefits

• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan
• All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick leave, and various wellness and technology stipends