System Software Engineer, First-Party Hardware

Responsibilities

• Design, develop, and maintain low-level firmware and system software for first-party AI hardware manageability, including BMC software, Redfish services, gNMI telemetry, firmware update and recovery flows, BIOS/UEFI interactions, platform drivers, and hardware diagnostics.
• Own integration and acceptance of partner and vendor software releases, including requirements, code and artifact review, reproducible builds, CI, regression monitoring, version tracking, acceptance criteria, and launch-readiness evidence.
• Build and maintain automation and CI infra for testing and managing systems in lab.
• Define and debug hardware management protocols across accelerators, host systems, management controllers, firmware, and platform services, including interfaces such as I2C, SMBus, PMBus, PCIe, Ethernet, GPIO, UART, and JTAG.
• Build system health monitoring, telemetry, remote diagnostics, and recovery paths that make hardware failures diagnosable in the lab, at manufacturing partners, and in production data centers.
• Develop validation and test automation for board bring-up, rack bring-up, qualification, manufacturing readiness, deployment readiness, and long-term reliability.
• Convert engineering releases into manufacturing-ready software recipes: images, versions, logs, limits, remediation mapping, provisioning hooks, secure artifact handling, and traceable data export.
• Debug complex production issues spanning hardware signals, BMC firmware, BIOS/UEFI, kernel drivers, platform services, network topology, PCIe behavior, power, thermals, boot, provisioning, and manufacturing test.
• Partner with hardware, firmware, security, networking, infrastructure, manufacturing, operations, and external engineering teams to define software contracts, unblock bring-up, and drive issues to closure.
• Produce durable architecture notes, runbooks, validation records, and decision documents.

Requirements

• 7+ years of hands-on experience in low-level system software, embedded software, firmware, BMC software, platform software, device drivers, or hardware diagnostics.
• Strong programming skills in C, C++, Rust or similar systems languages.
• Experience with Linux-based hardware platforms, embedded Linux, OpenBMC, Redfish, BMCWeb, IPMI, BIOS/UEFI, bootloaders, firmware update systems, kernel drivers, RTOS, or fleet management software.
• Strong knowledge of hardware/software interfaces such as I2C, SMBus, PMBus, SPI, PCIe, Ethernet, USB, UART, GPIO, JTAG, power controllers, board-level debug tools, or protocol analyzers.
• Demonstrated ability to debug live hardware using logs, packet captures, firmware traces, bus captures, lab hosts, BMC journals, Linux tooling.
• Experience with hardware bring-up, manufacturing or qualification testing, system diagnostics, release validation, or deployment of high-performance compute platforms.
• Ability to reason across software, firmware, hardware, manufacturing, and operations boundaries.
• Proven track record working with external vendors or partner engineering teams.

Nice-to-Haves

• Familiarity with platform security topics such as secure boot, firmware signing, device provisioning, attestation, certificate handling, trusted update flows, or access-control design.