Community Marketing Manager

Responsibilities

• Choose the right home for Mach9’s customer community, then design how it works: onboarding, moderation, and the activities that keep people coming back.
• Build sustained participation by starting useful conversations, answering questions, and helping members learn from one another — then turn what works into repeatable playbooks.
• Develop customers into advocates, contributors, speakers, and sources of referrals.
• Plan and run recurring meetups, user groups, advisory sessions, and other customer programs, owning recruitment, programming, logistics, and follow-up.
• Build partnerships with professional organizations like state surveying associations to create joint in-person events and grow a broader friends-of-Mach9 network.
• Write customer stories and promote events in the customer newsletter and social content.
• Advocate for customers and bring the questions, feedback, and ideas shared by customers to the product, engineering, and customer success teams.

Requirements

• Experience building or growing a customer, professional, alumni, membership, or interest-based network.
• Evidence that you have created repeat participation, not only promoted one-time events.
• The ability to earn trust and build lasting relationships with specialized users.
• Clear writing and confidence communicating through online groups, email, social media, and live events.
• Strong creative judgment and the ability to turn customer activity into engaging content.
• The organization and independence to take programs from initial concept through execution and follow-up.
• Curiosity about surveying, civil engineering, geospatial technology, and infrastructure.

Nice-to-Haves

• Experience recruiting attendees or growing participation without relying on an established brand.
• Photography, graphic design, filming, or video-editing skills.
• Prior work in construction technology, industrial software, engineering, GIS, or a related field.