Creator Community & Scaled Programs Manager

What You’ll Do

• Identify, activate, and engage high-potential Suno-native users and developing creatives and artists into retentive and engaging communities.
• Provide one-to-many support, education, and resources to creatives.
• Evolve programs from manual sourcing toward more scalable, system-driven models.
• Build and run scalable support systems for Spark, Hooks, and future creative programs, including inbox workflows, onboarding flows, FAQs, help resources, office hours, and community touchpoints.
• Monitor program health and iterate on mechanics accordingly.
• Ensure a consistent and high-quality creator experience while operating at scale.
• Translate recurring creator questions, product friction, and community feedback into clear insights for Creator Partnerships, Product, Trust & Safety, and Marketing.
• Partner with Creator Operations to improve tracking, tooling, automations, ticketing systems, and reporting across creator programs.

What You’ll Need

• 4+ years of experience in community management, creator management, or program management at a tech or creator platform.
• Strong builder mindset – you enjoy creating systems, not just running them.
• Experience working with high-volume workflows and scaling processes across large user bases.
• Proficiency in Google Sheets / Excel (required); experience with automation tools, lightweight scripting, or AI-assisted workflows is a strong plus.
• Experience working with CRMs and operational tooling, with a focus on workflow design.
• Strong organizational and execution skills; ability to manage multiple systems and workflows simultaneously.
• Comfort with ambiguity and early-stage environments; ability to turn messy processes into structured systems.
• Strong written communication skills; ability to create clear documentation and external-facing materials.
• Interest in creator ecosystems, marketplaces, or music is a plus.

Perks & Benefits for Full-Time Employees

• Company Equity Package
• 401(k) with 3% Employer Match & Roth 401(k)
• Medical, Dental, & Vision Insurance (PPO w/ HSA & FSA options)
• 11 Paid Holidays + Unlimited PTO & Sick Time
• 16 Weeks of Paid Parental Leave
• Creative Education Stipend
• Generous Commuter Allowance
• In-Office Lunch (5 days per week)

Compensation $130K–$180K base salary, plus equity, depending on experience and fit.