Program Manager, Community

What you'll do

Scale Airtable Builder Crews (User Groups)

• Recruiting, onboarding, and supporting Builder Crew leaders.
• Developing playbooks, templates, and operational processes for local events.
• Partnering with internal teams on event promotion, measurement, and follow-up.
• Creating scalable systems that enable community leaders to independently run successful programs.
• Identifying opportunities to launch new regional, industry, or persona-based Builder Crews.

Drive Community Engagement

• Supporting engagement initiatives across Airtable Community and social channels.
• Expanding Airtable's presence and participation on Reddit and other community platforms.
• Identifying and amplifying customer success stories, best practices, and AI use cases.
• Developing campaigns and programs that encourage participation, knowledge sharing, and advocacy.
• Monitoring community health metrics and recommending improvements.

Improve Community Operations

• Managing program operations, documentation, reporting, and workflows.
• Maintaining community systems, tools, dashboards, and processes.
• Supporting program launches, communications, and cross-functional initiatives.
• Identifying opportunities to automate manual work and improve operational efficiency.
• Creating scalable frameworks that enable the Community team to grow without adding complexity.

Who you are

• 3–7+ years of experience in community management, customer programs, customer education, operations, or related fields.
• Demonstrated experience building and scaling community programs, such as user groups, ambassador programs, advocacy initiatives, or community-led events.
• An AI-native operator mindset and proven track record of using AI to plan, create, analyze, automate, and execute work.
• Strong program management and operational skills, including the ability to manage multiple initiatives simultaneously, build scalable processes, and drive projects from concept through execution.
• Strong written communication and community engagement skills, with the ability to create experiences that foster participation, learning, and customer advocacy.
• Comfortable working cross-functionally with Product, Marketing, Customer Success, Education, and other stakeholders.
• Analytical and data-driven, with experience measuring program performance and using insights to guide decisions and investments.

Nice to Have

• Experience supporting Reddit communities, social engagement programs, or community growth initiatives on third-party platforms.
• Familiarity with SaaS customer success, customer education, product adoption, or customer lifecycle programs.
• Experience using Airtable; experience designing and building apps in Airtable is a strong plus.
• Passion for AI, automation, and helping customers adopt new ways of working.
• Comfortability with a flexible schedule (we have international events that will sometimes need support).

What we offer

• Duration: 12-month contract
• Start Date: ASAP
• Work Schedule: 40 hr / week
• Location: Remote