Sr. Strategic Engagement Manager

Core Responsibilities

• Help prepare for high-priority customer and partner meetings — crafting thoughtful briefings, coordinating input from internal stakeholders, and ensuring clear follow-up and accountability.
• Join customer and partner meetings acting as an advocate for the customer and a connector between the Delivery, Sales, and Product teams.
• Build a deep understanding of MongoDB’s strategic accounts, identifying patterns, opportunities, and challenges that inform company strategy.
• Proactively monitor customer and partner announcements, market developments, and industry signals to identify moments where MongoDB can re-engage strategically. Surface relevant insights to help initiate timely outreach to executive customer or partner stakeholders.
• Help define consistent reporting of ongoing projects, status and implementation.

What Success Looks Like

First 30 Days: Foundation & Alignment

• Deep Product & Account Familiarity: Complete onboarding to deeply understand MongoDB's strategic accounts, partner ecosystem, and internal delivery workflows.
• Relationship Building: Establish strong working relationships with key stakeholders across Sales, Account Executives, Delivery, and Customer Success teams.
• Operational Baseline: Assume responsibility for tracking ongoing projects and start defining a consistent reporting structure for implementation status.

First 90 Days: Operational Excellence

• Meeting Readiness: Independently craft comprehensive briefing materials and coordinate internal stakeholder alignment for high-priority customer and partner meetings.
• Cross-Functional Orchestration: Serve as an active connector during client sessions, ensuring clear accountability and swift post-meeting follow-up.
• Market Intelligence: Establish a proactive monitoring cadence for partner announcements and industry signals, successfully identifying new strategic re-engagement windows.

First Year: Strategic Impact

• Reference & Partner Enablement: Successfully orchestrate the cross-functional coordination required to advance key strategic accounts into fully referenceable champions.
• Account Acceleration: Directly contribute to revenue and signing milestones by unlocking friction points, identifying patterns, and surfacing actionable insights within strategic accounts.
• Streamlined Reporting: Fully implement and maintain a predictable reporting framework that gives leadership complete visibility into ongoing project health and partner engagement.

Role Requirements

• 3–5+ years owning strategic programs portfolios with direct accountability and cross-functional initiatives.
• Strategic Thinking & Problem Solving: Ability to structure and synthesize ambiguous information into clear insights and actionable recommendations.
• Customer Orientation: Deep empathy for customer needs and the ability to translate those into business outcomes.
• Executive Communication: Excellent written and verbal communication skills; proven ability to interact with senior executives and customers with polish and confidence.
• Collaboration & Influence: Strong stakeholder management skills with the ability to drive alignment across multiple teams.
• Bias for Action: Thrives in a fast-paced, dynamic environment and has a high sense of urgency to get things done.
• Technical & Market Acumen: Proficiency with Salesforce and Tableau for data tracking, combined with an interest in software/AI technology and the ability to leverage Generative AI tools for market research and executive briefings.
• Travel: Travel required to support customer and partner meetings.