Senior Account Manager, Restaurants

Role Responsibilities

• Own individual revenue targets and contribute to pod revenue goals
• Develop strategies to retain and grow client partnerships, positioning Fetch as a strategic, long-term partner
• Strategize against deadlines and navigate evolving priorities, modeling resilience for the broader team
• Build consultative relationships with mid-level or executive client contacts by communicating clearly, following through on tasks, and supporting complex account strategies
• Drive client engagements by leading partner calls, managing touchpoints, and capturing follow-ups so clients feel consistently supported
• Develop and maintain partner deliverables such as campaign performance, one-off requests, and analytics requests
• Own campaign-level decisions within pod strategy, escalating broader risks to your sales counterpart or manager
• Independently manage the onboarding of new clients and brands, campaign set up, and coordinating materials, so partnerships launch smoothly and expectations are met from the start
• Utilize AI-enabled platforms to ensure precision and efficiency
• Directly manage inputs for campaign setup and programming, using standardized workflows and templates to ensure accuracy and minimize errors
• Partner with internal teams to track, organize, troubleshoot, and optimize client performance, leveraging AI tools to proactively detect trends or performance risks
• Collaborate closely with your sales counterpart to drive upsells and expand Fetch’s share of partner budgets using data and trend analysis
• Ensure clients have access to timely reporting to guide budget allocation, leveraging dashboards to improve transparency and decision-making
• Work with limited oversight to ensure that partners have access to the data and reporting needed to optimize budget allocation and increase spend, using AI-generated dashboards and insights to surface key opportunities
• Translate data and performance trends into clear, actionable recommendations for clients
• Independently prepare and deliver client presentations and reviews, including QBRs, using AI to translate complex data into clear insights with visual narratives that drive strategic action
• Manage revenue actualizations and billing processes, ensuring financial records are accurate and compliant
• Utilize sales-enablement, AI, automation tools and demonstrate a growth mindset toward adopting new technologies and workflows to increase efficiency

Minimum Requirements

• 5+ years of experience in account management, partnerships, sales support, or a related field
• Direct industry experience in digital media, advertising, or consumer data
• Experience supporting renewals, upsells, and client growth conversations
• Strong organizational and execution skills with the ability to manage multiple priorities
• Experience analyzing campaign data and presenting insights to clients or internal stakeholders to drive business outcomes
• Strong communication and collaboration skills
• Comfort working in dynamic or evolving environments
• Bachelor’s degree or equivalent combination of education and experience

Preferred Requirements

• Direct client vertical experience
• Familiarity with CRM tools (ex. Salesforce)
• Experience collaborating with implementation, analytics, or other cross-functional teams
• Familiarity with decision-support tools (ex. ChatGPT, Gemini AI) or automation platforms (ex. Zapier)

Compensation & Benefits

• Base salary range: $95,000 - $113,150
• On-target earnings range: $114,000 - $135,000
• Equity in Fetch for full-time employees
• 401k Match: Dollar-for-dollar match up to 4%
• Comprehensive medical, dental and vision plans for employees and pets
• $10,000 per year in education reimbursement
• Employee Resource Groups and Inclusion Council participation
• Flexible PTO, 9 paid holidays, and year-end week-long break
• 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers
• $2,000 Calvin Care Cash incentive for new family members
• Flexible work environment with hardware and software support for remote work