Property Success Manager

What You'll Do

Build Strong Property Partnerships

• Serve as the primary relationship owner for assigned affordable housing communities.
• Develop trusted partnerships with property managers, service coordinators, and community leaders.
• Become the first point of contact for property-related questions and concerns.
• Build long-term relationships that support Matter Health's continued growth within each community.

Lead Property Onboarding & Launches

• Coordinate onboarding activities for newly assigned properties.
• Introduce property teams to Matter Health's care model and partnership approach.
• Plan and execute successful property launches.
• Ensure every new community receives a consistent, welcoming onboarding experience.

Strengthen Community Engagement

• Host resident events that increase awareness and participation.
• Represent Matter Health at community meetings and property events.
• Build excitement around Matter Health services.
• Ensure residents understand the value of relationship-based healthcare.

Protect the Matter Health Brand

• Ensure Matter Health is represented professionally within every community.
• Maintain strong communication with property leadership.
• Monitor property satisfaction and proactively address concerns.
• Maintain marketing materials and community presence.

Collaborate Across Teams

• Partner closely with Engagement Specialists, Market Operations, Clinical Leadership, and Corporate Real Estate teams.
• Share feedback from communities to improve operations and resident experience.
• Help identify opportunities to strengthen partnerships and community engagement.

What We're Looking For

Successful candidates often come from backgrounds such as:

• Account Management
• Customer Success
• Community Outreach
• Property Management
• Affordable Housing
• Hospitality
• Healthcare
• Resident Services
• Community Engagement

You may be a great fit if you:

• Love building meaningful relationships.
• Communicate confidently with diverse groups.
• Enjoy hosting meetings, presentations, and community events.
• Are organized and comfortable managing multiple priorities.
• Take initiative and solve problems independently.
• Thrive in fast-paced, growing organizations.
• Enjoy working in the field rather than behind a desk.
• Adapt easily to changing situations and community needs.

Preferred Qualifications

• Bachelor's degree or equivalent experience.
• Experience working in relationship-focused roles.
• Experience supporting community organizations, property management, healthcare, hospitality, or customer success.
• Excellent communication and presentation skills.
• Strong organizational and time management skills.
• Valid driver's license and reliable transportation.
• Ability to travel regularly throughout the assigned market.

Why Matter Health?

• Medical, dental, and vision insurance
• Employer-funded HSA and FSA options
• Employer-paid life and disability insurance
• Voluntary accident, illness, and hospitalization coverage
• Access to Matter Health healthcare services
• 401(k) with company match beginning on Day 60
• Up to 4 weeks of Paid Time Off
• 10 paid company holidays
• 2 volunteer days annually
• Career development opportunities
• Collaborative, mission-driven culture