Senior Content Marketing Manager owning end-to-end customer storytelling at a fast-growing voice AI company. Interview enterprise customers, craft compelling case studies and strategic blogs that drive sales, translate technical launches into narratives for CX leaders. Requires 3-7 years in content, editorial or journalism with strong portfolio and reporter instincts.
170k – 240k
On-site3+ YOEContent Marketing
About the role
Key Responsibilities
Own customer storytelling end-to-end: source the customer, build the relationship, run the interview, find the angle, write the piece, drive distribution.
Produce written and video case studies with enterprise customers, managing production partners for the big shoots.
Write strategic blogs: own the flagship blog with industry POVs, benchmark narratives, category arguments.
Translate technical product launches into stories for contact center leaders and enterprise buyers; partner with product marketing on launch narratives and announcements.
Run content programs: own the customer announcement cadence, company newsletter, and company social content around launches and industry moments.
Requirements
3-7 years in content marketing, editorial, or journalism, including B2B SaaS or tech experience.
A portfolio of published work with range: customer stories, essays, launch content.
Proven end-to-end ownership of case studies or customer stories.
Comfortable with technical products.
Reporter instincts and editorial craft.
Nice-to-Haves
Newsroom or tech media background.
Video fluency: can brief an agency shoot and film a scrappy walkthrough yourself.
Experience with support, CX, or post-sales audiences.
Startup experience, Series A through C.
Compensation and Benefits
Cash compensation: $170,000 - $240,000.
Equity provided.
100% coverage for medical, dental, and vision insurance.
$70/day DoorDash credit for unlimited breakfast, lunch, dinner, and snacks.
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