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Retell AIRetell AIRedwood City, CA

Senior Content Marketing Manager, Storytelling

Senior Content Marketing Manager owning end-to-end customer storytelling at a fast-growing voice AI company. Interview enterprise customers, craft compelling case studies and strategic blogs that drive sales, translate technical launches into narratives for CX leaders. Requires 3-7 years in content, editorial or journalism with strong portfolio and reporter instincts.

170k – 240k
On-site3+ YOEContent Marketing

About the role

Key Responsibilities

  • Own customer storytelling end-to-end: source the customer, build the relationship, run the interview, find the angle, write the piece, drive distribution.
  • Produce written and video case studies with enterprise customers, managing production partners for the big shoots.
  • Write strategic blogs: own the flagship blog with industry POVs, benchmark narratives, category arguments.
  • Translate technical product launches into stories for contact center leaders and enterprise buyers; partner with product marketing on launch narratives and announcements.
  • Run content programs: own the customer announcement cadence, company newsletter, and company social content around launches and industry moments.

Requirements

  • 3-7 years in content marketing, editorial, or journalism, including B2B SaaS or tech experience.
  • A portfolio of published work with range: customer stories, essays, launch content.
  • Proven end-to-end ownership of case studies or customer stories.
  • Comfortable with technical products.
  • Reporter instincts and editorial craft.

Nice-to-Haves

  • Newsroom or tech media background.
  • Video fluency: can brief an agency shoot and film a scrappy walkthrough yourself.
  • Experience with support, CX, or post-sales audiences.
  • Startup experience, Series A through C.

Compensation and Benefits

  • Cash compensation: $170,000 - $240,000.
  • Equity provided.
  • 100% coverage for medical, dental, and vision insurance.
  • $70/day DoorDash credit for unlimited breakfast, lunch, dinner, and snacks.
  • $200/month wellness reimbursement (gym, fitness classes, etc.).
  • $300/month commuter reimbursement (gas, Caltrain, etc.).
  • $75/month phone bill reimbursement.
  • $50/month internet reimbursement.

Skills

Content MarketingCustomer StorytellingCase StudiesStrategic BloggingB2B SaaSTechnical WritingVideo ProductionEditorial CraftJournalismProduct Launches
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