Program Manager, Harmful Activity

Responsibilities

• Drive priorities, measures, and system health for harmful activity, and continuously improve execution.
• Set requirements and success criteria for detection and automation, and drive Product, Engineering, and Operations to improve coverage, precision, and enforcement quality at scale.
• Translate legal, policy, and technical constraints into practical requirements, workflows, controls, and escalation paths for Product, Engineering, and Operations.
• Identify gaps in the current framework and drive enhancements to policies, procedures, controls, and workflows.
• Own escalations, quality assurance, and complex case patterns for residual volume, and use those signals to harden standards and automation over time.
• Align Product, Engineering, Policy, Legal, and Operations partners to resolve dependencies, make decisions, and move critical work forward with clear accountable ownership.
• Build and maintain documentation, guidance, and operating standards that embed consistent execution across the program.
• Monitor relevant regulatory developments, assess impact on the program, and ensure requirements stay accurate and executable.
• Track and report operational performance, risks, and improvement opportunities with clear recommendations for leadership.

Requirements

• 5+ years in content integrity, safety operations, abuse operations, or related program roles supporting enforcement or risk programs at scale.
• Experience owning or supporting program priorities, measures, and operational health for content or risk domains.
• Working knowledge of harmful activity domains and how policy, legal, and technical constraints shape response.
• Experience translating policy or legal requirements into practical workflows, controls, and escalation paths.
• Experience working with automated or model-driven enforcement systems, including detection, classifiers, or policy automation.
• Proven ability to drive cross-functional work with Product, Engineering, Policy, Legal, and Operations partners.
• Strong analytical skills with experience using operational data to identify gaps, prioritize interventions, and track outcomes.
• Clear written and verbal communication, with the ability to brief leadership and document standards, decisions, and recommendations.

Preferred Skills and Experience

• Direct experience with harmful activity, integrity, or abuse programs at scale.
• Experience setting requirements for detection, classifiers, or automation and partnering with Product or Engineering teams on outcomes.
• Experience owning escalations, quality assurance, or residual case handling for enforcement programs.
• Experience converting operational signals into product, process, or policy changes.
• Exposure to integrity risks involving synthetic content, model misuse, or scaled manipulation.
• Experience improving operating standards, documentation, and controls in a live program environment.
• Background in high-scale consumer platforms, marketplaces, or technology products.

Compensation and Benefits

• Base salary: $110,000–$145,000 USD.
• Equity.
• Comprehensive medical, vision, and dental coverage.
• 401(k) retirement plan.
• Short- and long-term disability insurance.
• Life insurance.
• Other discounts and perks.