Program Manager, Prohibited & Regulated Content
Leads priorities, standards, automation requirements, and operational health for regulated and prohibited content enforcement programs. The role requires 5+ years of experience in content integrity, safety, compliance, or related risk programs, plus strong analytical and cross-functional program leadership skills.
About the job
Responsibilities
- Drive priorities, measures, and system health for regulated and prohibited content, and continuously improve execution.
- Set requirements and success criteria for detection and automation; drive Product, Engineering, and Operations to improve coverage, precision, and enforcement quality at scale.
- Translate legal, policy, and technical constraints into practical requirements, workflows, controls, and escalation paths.
- Identify gaps in the current framework and drive enhancements to policies, procedures, controls, and workflows.
- Own escalations, quality assurance, and complex case patterns for residual volume; use those signals to improve standards and automation.
- Align Product, Engineering, Policy, Legal, and Operations partners to resolve dependencies, make decisions, and move critical work forward with clear ownership.
- Build and maintain documentation, guidance, and operating standards for consistent program execution.
- Monitor regulatory developments, assess program impact, and keep requirements accurate and executable.
- Track and report operational performance, risks, and improvement opportunities with clear recommendations for leadership.
Requirements
- 5+ years in content integrity, safety operations, compliance operations, or related program roles supporting enforcement or risk programs at scale.
- Experience owning or supporting program priorities, measures, and operational health for content or risk domains.
- Working knowledge of regulated or prohibited content areas and how policy, legal, and technical constraints shape enforcement.
- Experience translating policy or legal requirements into practical workflows, controls, and escalation paths.
- Experience with automated or model-driven enforcement systems, including detection, classifiers, or policy automation.
- Proven ability to drive cross-functional work with Product, Engineering, Policy, Legal, and Operations partners.
- Strong analytical skills and experience using operational data to identify gaps, prioritize interventions, and track outcomes.
- Clear written and verbal communication, including leadership briefings and documentation of standards, decisions, and recommendations.
Nice-to-haves
- Direct experience with regulated or prohibited content programs.
- Experience setting requirements for detection, classifiers, or automation and partnering with Product or Engineering teams.
- Experience owning escalations, quality assurance, or residual case handling for enforcement programs.
- Familiarity with regulatory developments affecting online platforms and content enforcement.
- Exposure to integrity risks involving synthetic content, model misuse, or scaled manipulation.
- Experience improving operating standards, documentation, and controls in a live program environment.
- Background in high-scale consumer platforms, marketplaces, or technology products.
Compensation and Benefits
- Base salary: $110,000–$145,000 USD
- Equity
- Comprehensive medical, vision, and dental coverage
- 401(k) retirement plan
- Short- and long-term disability insurance
- Life insurance
- Additional discounts and perks
Skills
Content Integrity, Safety Operations, Compliance Operations, Policy Automation, Content Moderation, Machine Learning Classifiers, Quality Assurance, Regulatory Compliance, Risk Management, Operational Analytics, Product Management, Cross-Functional Leadership, Legal Requirements, Escalation Management, Technical Documentation
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