Global Threat Assessment Program Regional Operations Manager

Responsibilities

• Oversee daily operations of the Global Threat Assessment Program (GTAP) within the assigned region, ensuring alignment with Airbnb’s mission.
• Manage threat assessment cases end-to-end: triage incoming reports, conduct investigations and structured threat assessments, develop incident management plans, and drive cases to resolution.
• Maintain rigorous case documentation in accordance with GTAP standards.
• Maintain regional situational awareness, tracking developing situations and ensuring relevant information reaches stakeholders timely.
• Coordinate with the Global Operations Manager and other Regional Operations Managers for consistency across regions.
• Track regional caseload metrics including volume, time-to-triage, time-to-resolution, and SLA adherence; provide data for program-wide reporting.
• Identify regional throughput issues, patterns, spikes in case types, emerging threat profiles, and escalation triggers; raise with analysis and proposed actions.
• Establish and maintain partnerships with local stakeholders, law enforcement, investigative groups, and vendors to exchange threat information and minimize risks.

Requirements

• 5+ years of experience in threat assessment, investigations, law enforcement, intelligence, or a closely related field.
• Hands-on experience independently triaging, assessing, and managing cases involving targeted violence, stalking, harassment, or comparable subjects.
• Solid documentation discipline with clear, accurate case notes that withstand legal and operational scrutiny.
• Clear written and verbal communication skills to summarize complex cases for non-expert stakeholders and present recommended actions confidently.
• Background in law enforcement, corporate security, intelligence, or technology company trust and safety with case management.
• Experience in a globally distributed team with cross-regional collaboration.
• Mastery of open source research and online investigative techniques.
• Ability to build partnerships and work collaboratively cross-functionally.
• Creative and entrepreneurial mindset with a positive attitude and hunger for learning.
• Willingness and ability to travel within the region as needed.
• Demonstrated commitment to Airbnb’s core values.

Nice-to-Haves

• Experience in a technology company trust and safety function.