Customer Success Engineer

What You'll Be Doing

• Drive successful implementation projects for Pave's compensation software, partnering closely with HR and Finance leaders to transform their compensation strategies while ensuring strong adoption and meaningful business outcomes.
• Own end-to-end project management of customer implementations, creating detailed project plans, identifying risks early, and maintaining clear communication across multiple stakeholders to deliver solutions on time.
• Become a trusted compensation expert and strategic advisor to customers, helping them leverage Pave's platform to solve complex compensation challenges and establish scalable processes for their organizations.
• Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while wearing multiple hats in a fast-paced startup environment.
• Build strong relationships with customers through clear communication, creative problem-solving, and a deep understanding of their unique business needs and compensation goals.
• Execute on the technical needs of the customer with integrations, data migration and configurations.

What You'll Bring

• 3-10 years of experience as a customer-facing CSE, Technical Account Manager or Implementation Manager at a B2B SaaS company.
• Deep experience and knowledge of JSON, HTML, SQL, and API integrations.
• Meticulous project manager; make a plan, execute against it and nothing falls through the cracks.
• Creative problem solver; search for solutions that solve customer needs that may not be immediately obvious.
• Care about customer outcomes; ensure they can achieve their goals using Pave and maintain healthy adoption and usage.
• Able to deal with a variety of stakeholders ranging from timeline-driven project managers, mission-driven Heads of People, and metrics-driven Finance folks.
• Comfortable working autonomously, have a strong sense of prioritization and can instinctively spot high-leverage & "blocking" work.
• Push to understand the "why" behind customer asks and find the solution that won't just help solve a problem one time but will help circumvent future problems.
• Hungry to join a start-up, excited to move quickly, operate in uncharted territories and wear a lot of different hats that extend beyond core responsibilities.
• Love working with customers over video call/email and customers love working with you.
• Three main skills: project management, customer-facing polish and technical acumen.

Compensation

Targeted cash compensation:

• P2: $73,000 - $91,000
• P3: $96,000 - $121,000

Benefits

• Comprehensive medical, dental, and vision coverage for you and your family.
• Flexible PTO and the freedom to work from anywhere in the world for up to a month.
• Lunch and dinner stipends plus fully stocked kitchens.
• Quarterly education stipend.
• Robust parental leave.
• Commuter stipend.