Installation Specialist - Bilingual

Responsibilities

Conducting Virtual Site Surveys

• Conduct comprehensive virtual assessments, including complex or escalated restaurant sites.
• Validate readiness of wiring, electrical infrastructure, networking, and internet performance.
• Perform advanced diagnostics, including traceroutes and port checks, and document infrastructure gaps or risks.
• Provide technical guidance to clients and vendors to resolve issues.
• Collaborate with Project Managers, Technicians, and Engineering to ensure installation success.
• Lead follow-ups to confirm remediation and support junior specialists through training and knowledge sharing.
• Recommend improvements to survey tools, templates, and internal processes.
• Maintain detailed records in internal systems, including photos, diagrams, and survey outcomes.

Conducting Installations

• Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls.
• Complete cabling, patching, and connectivity setup.
• Deliver onsite training and live support for staff and management.
• Implement menu/system updates and reporting configuration.
• Conduct pre- and post-installation tasks, site readiness checks, and troubleshooting.
• Lead client follow-ups to ensure smooth transitions and adoption.
• Travel regularly to client sites as required.

Quality Assurance

• Adhere to documented processes, including SOPs, SLAs, and checklists.
• Review and verify outcomes before submission to maintain consistency and quality.
• Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Requirements

Skills and Knowledge

• Deep understanding of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization.
• Proficiency in advanced network testing, including speed, latency, and DNS, and in translating findings into actionable guidance for non-technical stakeholders.
• Strong troubleshooting, problem-solving, and analytical abilities, with experience resolving escalated technical issues.
• Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations across QSR, full-service, or franchise environments.
• Ability to manage complex, multi-site projects independently and mentor junior team members.
• Experience conducting client-facing walkthroughs, training staff, and communicating technical information clearly via Zoom or in person.
• Familiarity with restaurant operations, POS hardware/software, menus, modifiers, and reporting workflows.
• Proficiency with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel/expense management.
• Excellent organizational, multitasking, and communication skills, with a professional approach under pressure.
• Demonstrated success in 50+ POS installations or comparable technical deployments.
• Background in customer-facing roles, IT support, implementation, or technical project leadership within restaurants, retail, or multi-location businesses.
• Fluent in written and verbal English.
• Bilingual proficiency in Spanish required.

Experience

• 2–3 years of restaurant and/or technical support experience.
• Experience in fintech or SaaS environments preferred.

Education and Professional Training

• High school diploma or GED required.
• Associate degree in Information Technology, Computer Networking, Systems Administration, Engineering Technology, Business Administration, or Hospitality Management with strong technical acumen, or a related field, preferred.
• Equivalent combinations of education and experience may be considered.

Travel

• Ability to travel up to 50–75%, including local and out-of-state travel with overnight stays as needed.
• Work authorization in the United States is required; visa sponsorship is not available.

Compensation and Benefits

• ATS-listed annual salary range: $41,600–$52,000.
• Medical, dental, and vision options.
• HSA with employer match.
• Company-paid life insurance and disability coverage.
• 401(k) retirement savings with annual employer match.
• Pre-tax commuter benefits.
• Paid parental leave.
• Paid vacation, 10 company holidays including one floating holiday, sick time, and volunteer time off.
• Monthly cell phone and internet stipend.
• Education reimbursement up to $2,000 per calendar year.
• Employee Resource Groups.