Senior Platform Reliability Engineer

What You'll Work On

You’ll help us establish and scale reliability as a discipline at Grow by:

Defining Reliability Standards

• Establishing frameworks for SLOs/SLAs, error budgets, and operational readiness
• Helping teams understand what to measure and why it matters

Improving Observability & Measurement

• Identifying gaps in metrics, logging, and tracing
• Ensuring services are measurable, debuggable, and aligned with reliability goals

Evolving Incident Response

• Developing and improving incident response practices, from detection to post-incident learning
• Helping teams build sustainable on-call and escalation patterns

Enabling Self-Service Reliability

• Partnering with the platform team to build tooling and abstractions (e.g., service scorecards, dashboards, templates, golden paths)
• Making it easy for teams to adopt and stay compliant with reliability standards

Driving Adoption Across Teams

• Working cross-functionally to educate, influence, and guide engineering teams
• Scaling reliability practices through clear standards, strong communication, and developer-friendly systems

Who You Are

• 6+ years of experience operating and improving reliability of production systems at scale
• Hands-on experience with AWS, Kubernetes (e.g., EKS), and infrastructure as code tools like Terraform
• Experience defining or working with SLOs/SLAs, error budgets, and improving reliability through measurement and iteration
• Experience with modern observability tooling (DataDog) and building actionable monitoring systems across metrics, logs, and traces
• Ability to zoom out, identify patterns across teams and services, and design solutions that scale beyond a single system
• Focus on outcomes over output and care deeply about improving real reliability outcomes
• Strong communicator and influencer who can drive change across teams without direct authority
• Self-directed and comfortable defining problems, proposing solutions, and executing independently
• Collaborative team player who communicates with empathy and enjoys mentoring and learning from others

Bonus Points

• Helped introduce or scale reliability practices in a growing organization
• Built internal tooling or platforms used by multiple teams
• Experience designing service-level scorecards or compliance/reporting systems
• Worked with both SaaS (e.g., DataDog) and self-managed observability stacks
• Previously a product engineer bringing empathy for developer experience
• Experience with database reliability and performance (PostgreSQL)