Services Specialist

What You’ll Do

• Responsible for the successful administration of in-platform task execution for pooled customers
• Prioritize, manage, and monitor multiple inbound customer configuration or content management requests, driving to timely completion
• Interpret customer and other stakeholder requests, tailor your conversations according to their needs, and effectively communicate these needs to other internal teams as necessary
• Analyze, clean, and transform customer content, primarily in Excel, providing quality assurance over the content loaded into the Yext Platform
• Maintain process and workflow documentation for customers in accordance with customer needs and Yext internal best practices
• Partner closely with customers and your account teams alike to ensure we are exceeding customer expectations
• Contribute to internal resources and deliver meaningful product feedback to leadership and relevant teams
• Be an expert in Yext Content and configuration, helping customers achieve their end goal through best practices

What You Have

• BA/BS degree or equivalent experience
• 2+ years of operations, technical support, customer success, or analyst experience
• Desire to delight customers with every interaction
• Direct experience working in the Yext platform is preferred, including a strong understanding of Content, Listings, Reviews, Pages, Search, and other features
• Experience with Zendesk or other help desk software
• Proficient in Excel; ability to audit, analyze, and manipulate large sets of relational data
• Outstanding and effective interpersonal skills; along with strong ability to communicate complex issues across departments and with external contacts
• Detail-oriented, organized, process-driven
• Ability to work quickly and accurately in a high-volume environment
• Autonomous worker with excellent time management skills
• Ability to thrive in a cross-functional team environment

Compensation Annual Base Pay Range: $61,200–$87,500 USD In addition to base salaries, employees at Yext are typically eligible for a comprehensive package of benefits including medical, dental and vision benefits; life insurance; short term and long-term disability; 401(k) retirement plan; and vacation and sick leave. Successful candidates may also be eligible for variable pay programs based on performance relative to goals and targets.