Lead and develop the Court Team at a litigation support company, managing workload, audits, escalations, and performance while building scalable processes and onboarding new team members. Requires 3+ years supervisory experience in legal filing and deep knowledge of California court eFiling systems.
72k – 88k/yr
Remote3+ YOEOther
About the role
Responsibilities
Manage daily workload distribution, prioritize VIP and rush assignments, provide ongoing coaching, and drive accountability through performance management and knowledge-sharing
Conduct audits across case files, data entry, eFiling submissions, and court services work to ensure accuracy, consistency, and adherence to operational standards
Serve as the primary liaison between the Court Team and internal stakeholders, resolving complex client issues and filing escalations with professionalism and accountability
Monitor KPIs, team productivity, and SLA compliance, identify trends and bottlenecks, and translate insights into actionable improvements
Create and maintain SOPs, jurisdictional references, and training materials while continuously improving workflows to support growth and efficiency
Lead onboarding for new Court Team members and law firms, contribute to hiring decisions, and ensure a strong foundation for long-term success
Requirements
Currently a Senior eFiling Specialist at Steno or 3+ years of supervisory experience in legal filing or attorney services
Deep knowledge of California Superior Court rules across multiple counties
Experience leading teams and driving accountability
Fluency with multi-portal eFiling systems, including LegalConnect, Green Filing, and InfoTrack
Experience supporting audits or quality control in legal operations
Comfortable with tools like Zendesk and Slack
Lead with accountability, strong communication, and a focus on developing others in fast-paced environments
Must work PST hours, covering the day shift or the evening
Compensation & Benefits
Competitive salary of $72,000–$88,000
Stock options
Premium Medical, Dental, & Vision Coverage - options for you and your family, with 100% of premiums covered for some plans
Flexible PTO
Home office setup stipend
Monthly internet/phone offset
Skills
EfilingLegalconnectGreen FilingInfotrackZendeskSlackCalifornia Superior Court RulesSop DevelopmentKpi MonitoringTeam Leadership
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