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StenoStenoCalifornia

Service of Process Team Lead

Leads service of process team managing workloads, SLAs, vendor networks, escalations, and operations using data-driven KPIs. Requires 5+ years high-volume SOP experience in California, team leadership, and tools like LegalConnect/ServeManager.

71k – 88k/yr
Remote5+ YOEOther

About the role

Responsibilities

  • Manage workloads, hit SLAs, and maintain accuracy with full accountability for team results.
  • Coach Specialists, handle complex work, and ensure consistent quality and productivity.
  • Track KPIs, identify trends early, and adjust coverage or workflows as needed.
  • Maintain a reliable process server network and address gaps and quality issues quickly.
  • Resolve high-stakes client issues and partner cross-functionally when needed.
  • Identify inefficiencies and refine processes to scale performance.

Requirements

  • 5+ years of experience in high-volume service of process.
  • Deep expertise throughout California and strong understanding of its rules of civil procedure.
  • Proven track record of leading a service of process dispatching or fulfillment team.
  • Experience building accountability, developing people, and driving results through others.
  • Comfortable tracking and reporting on KPIs and using data to coach team and close performance gaps.
  • Experienced with platforms like LegalConnect, ServeManager, GreenFiling, or similar SOP and e-filing tools.

Compensation

  • Competitive salary of $70,500 – $87,500.

Skills

LegalconnectServemanagerGreenfilingSop ToolsE-Filing ToolsKpis TrackingSla ManagementVendor ManagementLitigation SupportRules Of Civil Procedure

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