Leads service of process team managing workloads, SLAs, vendor networks, escalations, and operations using data-driven KPIs. Requires 5+ years high-volume SOP experience in California, team leadership, and tools like LegalConnect/ServeManager.
71k – 88k/yr
Remote5+ YOEOther
About the role
Responsibilities
Manage workloads, hit SLAs, and maintain accuracy with full accountability for team results.
Coach Specialists, handle complex work, and ensure consistent quality and productivity.
Track KPIs, identify trends early, and adjust coverage or workflows as needed.
Maintain a reliable process server network and address gaps and quality issues quickly.
Resolve high-stakes client issues and partner cross-functionally when needed.
Identify inefficiencies and refine processes to scale performance.
Requirements
5+ years of experience in high-volume service of process.
Deep expertise throughout California and strong understanding of its rules of civil procedure.
Proven track record of leading a service of process dispatching or fulfillment team.
Experience building accountability, developing people, and driving results through others.
Comfortable tracking and reporting on KPIs and using data to coach team and close performance gaps.
Experienced with platforms like LegalConnect, ServeManager, GreenFiling, or similar SOP and e-filing tools.
Compensation
Competitive salary of $70,500 – $87,500.
Skills
LegalconnectServemanagerGreenfilingSop ToolsE-Filing ToolsKpis TrackingSla ManagementVendor ManagementLitigation SupportRules Of Civil Procedure
Similar roles
Permit Operations Lead (Fully Remote)
PermitflowUnited States
Leads permit operations team for construction AI platform, managing end-to-end permitting processes, customer relationships, team development, and compliance across multiple jurisdictions. Requires 3+ years in permitting/project management and leadership experience.
70k – 100k/yr
Remote3+ YOEOther
Court Lead
StenoUnited States
Lead and develop the Court Team at a litigation support company, managing workload, audits, escalations, and performance while building scalable processes and onboarding new team members. Requires 3+ years supervisory experience in legal filing and deep knowledge of California court eFiling systems.
72k – 88k/yr
Remote3+ YOEOther
Senior Specialist, Plan Design
VestwellAustin, TX +1
Senior Specialist supporting retirement plan design, document drafting, and compliance for defined contribution plans. Requires 5+ years of qualified plan experience and deep ERISA/regulatory knowledge.
75k – 85k/yr
Hybrid5+ YOEOther
Senior Dispute Analyst
LithicUnited States
Own and optimize Lithic's full card disputes lifecycle including intake, investigation, chargebacks, and resolution. Manage SOPs, KPIs, representment strategies, and deploy/tune agentic AI tooling for routine cases while handling complex judgment-driven exceptions.
65k – 110k/yr
Remote5+ YOEOther
Senior AML Analyst
LithicUnited States
Senior AML Analyst owning Lithic's transaction monitoring program, SOPs, rule tuning, agentic AI tooling deployment, complex investigations, SAR filing, and team mentoring in a fintech/payments environment. Requires 3+ years AML experience, deep typologies knowledge, and regulatory expertise.