Customer Success Manager

Responsibilities

• Own the relationships, revenue, contracts, and outcomes associated with your accounts
• Partner with customer engineering, quality, and operations teams to identify opportunities to improve product quality, accelerate root cause analysis, and achieve efficiencies in engineering
• Serve as a trusted advisor for your customers, someone they turn to for insight not only on Lumafield's products but on the quality and inspection problem space
• Build strong customer relationships through purposeful, outcome-focused engagement
• Project manage delivery and adoption of Lumafield's technical solutions
• Proactively manage renewal processes, mitigate churn risk, and maintain account health
• Uncover upsell, cross-sell, and new use case opportunities to expand product usage
• Help build and scale internal processes, templates, and best practices

Requirements

• Engineering B.S. degree or equivalent technical experience
• 8+ years of working experience, which should include technical experience in engineering or manufacturing, and client facing experience, such as in account management, consulting, or program management
• Excellent verbal and written communication that flexes to be effective across levels of an organization
• Commercial business exposure and interest, including understanding of budget cycles and planning
• Ability to independently create and deliver executive level presentations
• Extremely organized and are ready to dive head first into a rapidly scaling startup environment

Nice-to-haves

• MBA or equivalent business experience
• Customer Success experience