Onboards new customers to Juicebox recruiting platform, builds renewal processes, resolves issues, expands accounts, and provides product feedback. Requires deep recruiting knowledge, organization, product mindset, and onsite presence in San Francisco.
Own customer relationships, serve as the primary point of contact, and proactively identify opportunities to drive customer satisfaction and retention. Manage cross-functional efforts and establish trust with healthcare stakeholders.
The CSM Manager - Public Safety (Major Markets) will lead a team of Customer Success Managers supporting Skydio’s largest public safety customers. This role involves coaching ICs, resolving complex customer issues, and partnering with internal teams to ensure customer outcomes.
Build and own customer and partner enablement programs from scratch at a B2B SaaS company. Design onboarding, certification, community, and adoption initiatives using AI tooling to drive GRR, time-to-value, and product adoption.
Lead AI customer deployments and long-term success engagements for Glean's Work AI platform. Drive technical implementation, joint success plans, and measurable business outcomes for enterprise clients.