Creative Support Specialist, Enterprise
Provides technical and creative support to enterprise customers, managing complex inquiries, investigating issues, and collaborating with Product and Engineering. Requires 3-5+ years in customer-facing technical roles, autonomy, and experience with video editing, generative AI, and creative workflows.
What you’ll do
- Manage customer inquiries across email, chat, Slack, focusing on complex cases requiring human judgment
- Provide technical and creative support to enterprise customers via written communication and calls
- Investigate technical issues and create detailed bug reports that save engineering time
- QA test AI support automation for quality and accuracy
- Partner with Customer Success on enterprise implementation and adoption, and collaborate cross-functionally with Product and Engineering teams
- Stay current on product updates by actively using Runway
- Contribute to knowledge base, documentation, and process improvements
- Identify systemic issues from ticket patterns and calls, and proactively suggest improvements and operate autonomously - you know when to escalate vs. own a problem through resolution
What you’ll need
- 3-5+ years in customer-facing technical roles (support, solutions engineering, CSM, technical account management)
- Proven track record handling enterprise customers and complex escalations
- History of working autonomously with minimal supervision
- Examples of process improvements or systems you've built
- Experience with a mix of video editing, content creation, creative workflows, generative AI tools, and/or work at high-growth SaaS companies
Technical Services Engineer, Infrastructure - Weekend
Technical Services Engineer providing customer support for MongoDB infrastructure, Kubernetes deployments, and disaster recovery. Requires 5+ years cloud/on-prem infrastructure experience and 1+ years direct customer support.
Technical Support Engineer 2, Premier
Provide technical support to Datadog's Premier customers via phone, chat, and tickets. Build customer relationships, reproduce issues, create documentation, and participate in health checks while working hybrid from the Denver office.
Federal Support Engineer 3
Provide technical support and troubleshooting for public sector customers using Datadog in highly regulated environments. Requires 5+ years SaaS support experience, cloud and networking expertise, and strong communication skills.