Associate Technical Engineer
Entry-level IT support role providing application and desktop support for healthcare software in on-prem and hosted environments. Requires 1-2 years IT experience, SQL, Windows Server, and strong customer service skills.
Content Operations Technician (Contract)
Performs video ingest QC, monitors cloud-based asset processing for streaming platforms, supports filmmakers via help resources and troubleshooting. Requires 1+ years post-production experience, deep knowledge of video/audio codecs, and strong organizational skills.
52k – 62kUnited StatesSupport EngineeringRemote1+ YOE
About the role
Responsibilities
- Run rigorous ingest QC for independent film and episodic titles, including video, related assets, and metadata
- Supervise and monitor proprietary cloud-based asset processing and delivery to video streaming platforms
- Contribute to help resources: write help articles, make tutorial videos
- Evaluate current product and work with development team to improve user experience
- Manage individual project priorities, deadlines, and deliverables
Requirements
- 1+ year(s) in film industry post production, video quality control, and/or content operations
- Extremely organized and detail-oriented, with strong ability to investigate and troubleshoot
- Tech wizard with knowledge of:
- Video streaming and content delivery
- Video codecs (DNxHD/HR, ProRes, bit rates, resolution, aspect ratios)
- Audio file processing (clipping, export, routing, loudness, metering)
- Image processing basics (cropping and scaling)
- Proficient in Excel/Google Sheets, project management tools
- Language skills: writing comprehensive support articles
- Passion for film and tech
Nice-to-Haves
- Broadcast formats and delivery specifications
- File-based workflows in broadcast or major studios
- File-based QC tools (Baton, Dalet, etc.)
- Audio non-linear editing tools (Pro Tools, Nuendo, Logic Pro)
- Non-linear editing software (Avid, Final Cut, DaVinci Resolve, Adobe)
- Amazon Web Services
- FFmpeg
- Command line in Mac and Linux
Skills
Video CodecsProresDnxhdFfmpegAvidFinal CutDavinci ResolvePro ToolsAWSCommand LineQc ToolsExcelGoogle Sheets
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