Account Manager
Manage client relationships, drive satisfaction and retention, resolve escalated issues, and identify product gaps for healthcare clients. Requires 3-5 years of account management experience in healthcare.
Client Services Lead
Lead strategic client relationships for key advertiser accounts, overseeing campaign strategy, execution, performance measurement, and retention in programmatic and data-driven advertising.
New York, NYChicago, ILAccount ManagementOnsite5+ YOE
About the role
Preferred Qualifications
- 5+ years of experience in digital advertising, programmatic media, or data-driven marketing.
- Deep expertise in the ad-tech ecosystem, including DSPs, SSPs, DMPs, and data-driven insights.
- Bachelor’s degree in Marketing, Business, or a related field.
- Proven ability to build and upsell media execution and measurement strategies to traders, agency teams, and executives.
- Strong analytical skills with the ability to translate complex data into actionable strategic insights for clients.
- Excellent presentation and organizational skills, with experience managing multiple high-value priorities in a fast-paced environment.
Responsibilities
- Lead day-to-day relationship for a portfolio of high-value accounts as primary point of contact.
- Oversee campaign lifecycle from kick-off and onboarding to final reporting.
- Partner with Sales to identify upsell opportunities and expand data activation and measurement footprint.
- Collaborate with Product and Engineering teams to surface client feedback.
- Develop scalable playbooks and best practices for campaign management.
- Provide guidance and share best practices with Client Services Managers and Specialists.
What Success Looks Like After First Year
- Manage and grow key accounts with high retention and satisfaction.
- Onboard net-new business and build operational components of measurement and data activation.
- Lead cross-functional education sessions.
- Collaborate with sellers to grow outbound go-to-market strategies.
Skills
DspsSspsDmpsProgrammatic MediaDigital AdvertisingData-Driven MarketingAd-TechCampaign ManagementClient Relationship ManagementData Analysis
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