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EliseAI

Chief of Staff to the CXO

Acts as force multiplier for CXO, driving execution across customer operations, influencing product via customer insights, and building scalable processes in a fast-growing AI startup. Requires entrepreneurial ownership and comfort in technical environments.

175k – 250kNew York, NYBusiness OperationsOnsite
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About the role

Key Responsibilities

  • Partner closely with the CXO to set priorities, define operating rhythms, and drive execution across customer operations
  • Operate with the mindset and accountability of a founder: identify gaps, propose solutions, and take initiatives from idea to execution
  • Translate high-level strategy into concrete initiatives that improve customer outcomes, operational efficiency, and business scale
  • Proactively surface risks, opportunities, and areas where the organization can move faster or smarter
  • Stay close to customers through direct engagement, demos, and feedback loops, using real-world insights to influence product direction
  • Play a key role in a weekly demo culture, where teams showcase new ideas, tools, and workflows to continuously improve how we operate
  • Help ensure customer feedback meaningfully informs product, engineering, and go-to-market decisions
  • Identify opportunities to automate manual processes across customer operations as we grow
  • Attract top-tier talent to join our driven team

Requirements

  • Experience in a strategic and operational role at a startup, with a strong preference for founding team members or early hires who have helped build and scale teams, processes, or products from the ground up
  • Entrepreneurial mindset with a strong bias toward ownership, execution, and problem-solving
  • Comfort operating in technical environments, including close collaboration with product and engineering teams
  • Exceptional communication skills—able to synthesize complex ideas and align diverse stakeholders
  • Proven ability to lead ambiguous, cross-functional projects from concept to impact
  • Strong systems thinker with an interest in automation, tooling, and scalable processes
  • High learning velocity, curiosity, and willingness to dive deep into details
  • Willingness to work in person at our office 4-5 days a week

Compensation

Salary range: $175,000 - $250,000, plus equity and comprehensive benefits including medical/dental/vision, parental leave, 401k, fitness stipend, unlimited vacation.

Skills

Cross-Functional CollaborationAutomationProcess DesignStakeholder AlignmentSystems ThinkingProduct Feedback LoopsOperational ExecutionStrategic PlanningTechnical CollaborationScaling Operations

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