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WeaveWeaveLehi, UT

Partner Success Manager

Supports active partners and partner customers by resolving operational questions, coordinating escalations, and triaging payment or reporting issues. The role requires 2+ years in customer success, account management, or partner support, strong cross-functional communication, and Salesforce or similar CRM experience.

Salary not listed
Hybrid2+ YOECustomer Success

About the role

Responsibilities

Partner Collaboration

  • Act as a first point of contact for partner and customer operational questions, resolving routine partner-related customer issues.
  • Help partners understand onboarding, lead submission, customer benefits, and escalation processes.
  • Coordinate follow-up between partners, partner managers, and internal teams to ensure issues are resolved promptly.

Sales Execution

  • Own partner-related support escalations from intake through follow-up, gathering details and routing issues to the appropriate internal team.
  • Provide status updates on open partner and customer issues to partner managers, partners, and stakeholders.
  • Identify recurring escalation trends and process gaps that may require broader operational improvements.

Revenue Growth and Lead Management

  • Support partner managers with routine operational needs to reduce bottlenecks and increase team capacity.
  • Use dashboards and reports to answer partner and partner manager questions.
  • Distribute standardized partner-facing reports to maintain visibility and alignment.

Cross-functional Collaboration

  • Communicate with Support, Billing, Finance, Sales, Partner Managers, and other internal teams to coordinate support for partner sales initiatives.
  • Align with Partner Managers and Partner Operations/Data teams on scalable systems, commissions, dashboards, and reporting.

Reporting and Payment Question Triage

  • Gather information for commission, rebate, and payment inquiries.
  • Triage and route complex payment or reporting questions to the appropriate internal owner.

Requirements

  • 2+ years of experience in customer success, account management, or partner support, preferably in an SMB-focused SaaS environment.
  • Ability to work effectively in a highly cross-functional environment, balancing external partner communication with internal coordination.
  • Track record of managing support escalations and coordinating follow-through to resolution.
  • Strong communication, presentation, and negotiation skills.
  • Ability to adapt, multitask, and thrive in a fast-paced sales and support environment.
  • Experience using Salesforce or a similar CRM for tracking, pipeline monitoring, and maintaining accurate account records.
  • Proficiency in Zoom or similar video conferencing tools.

Nice-to-haves

  • Bachelor's degree in Business, Marketing, Sales, or a related field.
  • Experience in the dental or medical industry.
  • Experience in channel sales support, partner operations, or a partner-led success model.

Skills

Customer SuccessAccount Managementpartner supportSaaSSalesforceCRMZoomescalation managementDashboardsreportinglead management

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