Outcomes Growth Strategy and Programs Lead

Responsibilities

• Learn Notion's post-sales operating model, regional execution model, and current install-base growth priorities.
• Partner with RevOps, Data Science, Finance, Sales, Outcomes, and Services leaders to develop a practical view of the key drivers and leading indicators behind retention and expansion.
• Identify a focused set of priority growth programs or plays to support the business in the near term.
• Build the initial program plans, success metrics, stakeholder map, and operating cadence for those priority initiatives.
• Partner with regional teams to understand how global programs should be adapted for local execution.
• Create clear documentation, field-facing materials, and executive-ready updates that help teams align and act.
• Establish a repeatable rhythm for reviewing progress, capturing learnings, and improving.

What You'll Achieve

• Help build a clear, shared view of the drivers behind expansion and adoption across Notion's customer base.
• Design and scale global programs that support customer adoption, value realization, cross-sell, upsell, and durable growth.
• Partner with regional and functional leaders to turn local learnings into repeatable playbooks, programs, and operating cadences.
• Create measurement, reporting, and review mechanisms that help teams understand what is working and where to focus.
• Support the design of customer growth motions that connect Sales, Services, and Partners.
• Help codify best practices so growth becomes part of the standard operating rhythm, not a set of one-off campaigns.
• Bring structure to ambiguous, cross-functional initiatives and drive them from idea to operational execution.

Skills You'll Need

• Experience in management consulting, investment banking, business operations, or post-sales GTM operations.
• Strong analytical and structured problem-solving skills; ability to turn ambiguous business questions into clear frameworks, insights, and recommendations.
• Proven ability to design and manage cross-functional programs from strategy through execution.
• Strong stakeholder management across senior leaders and operating teams, with the ability to align people around a shared plan.
• Excellent written communication, including crisp strategy docs, program plans, executive updates, and field-facing materials.
• Comfort working in a global organization where programs need a strong central strategy and room for regional adaptation.
• Ability to operate autonomously, prioritize effectively, and bring structure to fast-moving, ambiguous work.
• Strong business judgment and curiosity about what drives customer adoption, retention, and expansion.

Nice to Haves

• Familiarity with usage-based, consumption-based, or product-led growth models.
• Experience building or scaling global programs across multiple regions or customer segments.
• Exposure to pricing, packaging, services, partners, or monetization initiatives.

Compensation

For roles based in San Francisco, the estimated base salary range for this role is $250k - $280k per year.