Senior Software Engineer - Incident Insights & Readiness

Responsibilities

• Own and improve the company’s on-call experience by establishing best practices and building platforms to support on-call rotations and compensation.
• Define incident response processes and lead the design and implementation of software that streamlines incident management.
• Collaborate with product teams to improve incident response across the organization.
• Contribute to the company post-mortem process, helping teams write post-mortems and identifying opportunities to reduce friction and increase learning value.
• Facilitate incident reviews that emphasize learning and blamelessness, and help teams share learnings across the organization.
• Provide technical leadership and day-to-day coaching through design reviews, collaborative problem-solving, and operational excellence practices.
• Train on-call engineers in incident and post-mortem processes, including onboarding new on-callers and refreshing existing engineers’ knowledge.
• Lead cross-functional engineering initiatives, embedding with teams to understand challenges and drive lasting improvements to reliability and operational excellence.

Requirements

• At least 5 years of experience building software that solves real user problems.
• Experience designing features and participating in code and technical design reviews.
• Experience building or operating distributed systems.
• Familiarity with Kubernetes and complex failure modes.
• Ability to independently own ambiguous technical problems from design through delivery while balancing engineering quality with pragmatic execution.
• Experience analyzing incidents, identifying systemic risks, and driving improvements based on operational learnings.
• Experience participating in on-call rotations and improving incident response processes.
• Empathy, collaboration, and English communication skills for working across teams.
• Experience mentoring engineers, driving cross-functional initiatives, and influencing technical direction without relying on organizational authority.
• Background in software engineering, site reliability engineering, production engineering, infrastructure, or related reliable-systems and incident-response work.

Nice to Have

• Experience serving as an incident commander or incident coordinator.

Benefits and Compensation

• New-hire stock equity (RSUs) and employee stock purchase plan (ESPP).
• Continuous professional development, product training, and career pathing.
• Intradepartmental mentor and buddy program.
• Inclusive company culture and access to employee resource groups.
• Access to internal inclusion talks and panel discussions.
• Free global mental health benefits for employees and dependents age 6+.
• Competitive benefits, varying by country of employment and employment type.