BaselayerNew York, NYSolutions Engineer bridging engineering and customer success at Baselayer. Design and support API integrations for identity verification platform, deliver technical demos, create documentation, and gather feedback for fintech customers. Requires 2+ years experience, API knowledge, and strong communication skills.
Salary Range: $135,000 – $220,000 + Equity
Benefits
As a Forward Deployed Engineer, you will be the technical face of Teleskope to customers, operating across pre- and post-sales. You will build custom features, integrations, and automations, diagnose and fix bugs, and conduct technical deep dives while driving the product roadmap with customer feedback.
Works directly with customers to implement AI technology, build customizations, and own end-to-end high-stakes deployments. Requires strong coding in Python/TypeScript/JavaScript, customer-facing skills, and onsite presence in San Francisco 4 days/week.
Executes end-to-end onboarding for mid-market SaaS accounts and supports enterprise implementations by owning workstreams like setup, training, and coordination. Drives early product adoption through communication, training, and cross-functional collaboration. Requires 1-3 years in customer-facing B2B SaaS roles.
Founding Forward Deployed Engineer implements AI agents for claims operations customers, building custom integrations, tuning AI systems with prompt engineering, and managing deployments while providing technical consulting and feeding insights to product teams. Requires 1-3 years experience, Python/TypeScript skills, and strong customer communication.
Implementation Associate configures banking workflows using no-code platform, manages client implementations, leads calls, and provides strategic advice to optimize digital banking for financial institutions. Requires scripting skills, problem-solving, and client communication.