Forward Deployed Engineer

What you’ll do

• Serve as the dedicated technical resource for a book of customer accounts, supporting core platform functionality as well as ancillary product needs to ensure an exceptional and consistent customer experience.
• Work alongside Technical Account Managers to ensure success from conversion all the way through to renewal.
• Collaborate with Product, Engineering, and Forward-Deployed SREs to ensure timely and accurate technical delivery.
• Diagnose, triage, and implement fixes for customer-specific bugs; author reproducible fixes, tests, and PRs or produce clear remediation documentation when immediate code changes aren’t appropriate.
• Build custom product features to address high-impact customer requests. Most of these will make it to the core product.
• Support technically complex use cases by developing scripts, automation, custom integrations, and reports.
• Conduct architecture reviews, technical deep dives, enablement sessions, and solution reviews for a range of personas — from individual contributors to senior security and engineering leadership.
• Help drive the product roadmap by bringing the voice of the customer into planning meetings, prioritizing issues, and championing high-value feature requests to the Product team.
• Produce clear technical documentation, runbooks, and handoffs for customers and internal teams.

About you

• 2+ years supporting enterprise customers in a hands-on technical role (Customer Engineer, Software Engineer, Technical Consultant, Technical Account Manager, or similar)
• Strong scripting and programming skills (e.g., Python, Bash; experience with Golang/TypeScript is a plus)
• Experience with cloud technologies and deployment tooling (AWS/GCP/Azure, Terraform, Kubernetes, Docker, CI/CD)
• Bias for action and speed – you move fast, find creative solutions and aren’t afraid to disrupt the status quo
• Proficiency using AI coding tools such as Claude, Cursor and/or Codex
• Excellent communication skills and a consultative mindset — able to explain technical tradeoffs to both engineers and functional stakeholders.
• BS/BA in Computer Science or equivalent experience.
• Must be based in NYC (we work hybrid).

What you'll get

• An opportunity to join an early-stage startup in one of today’s fastest-growing markets.
• A chance to bridge your technical skills with business impact and direct customer exposure.
• Room to learn, grow, and rapidly advance in your career as part of a growing team.
• A beautiful office in NYC’s Financial District, with breakfast and snacks provided daily, and weekly catered lunch.
• Flexible vacation and work-from-home days.
• Competitive salary and meaningful equity.
• Health, vision, dental, 401k and more benefits, heavily subsidized by Teleskope.