AI Quality Operator
Reviews AI agent outputs like phone call transcripts and recordings to identify issues, label them, and suggest improvements for better performance in healthcare automation workflows. Requires detail-orientation, speed, rigor, and comfort with technical systems in fast-paced environments.
About the job
Responsibilities
- Review transcripts and recordings of AI agents' phone calls
- Understand issues that arose during calls
- Label and document those issues
- Provide suggested guidance on how to improve AI agents going forward
Requirements
- Detail-oriented with outstanding attention to detail
- Ability to execute with speed and urgency
- Rigorous: investigate and deeply understand problems, identify root causes
- Growth mindset: curious, experimental, adaptable
- Experience operating with excellence in fast-paced, dynamic environments
- Early career with demonstrated talent, hustle, and creativity
- Comfortable with technical systems
Skills
AI Agents, Conversational AI, Transcript Review, Call Recordings, Quality Assurance, Issue Labeling, Root Cause Analysis, Phone Call Analysis, Ai Output Review, Ai Improvement Suggestions
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