Site Reliability Engineer, Intermediate to Senior Staff

What You'll Do

• Keep user-facing services and production systems reliable, scalable, and efficient.
• Build automation and tooling that reduces toil and replaces manual work with repeatable, infrastructure-as-code-driven workflows.
• Operate and troubleshoot production systems on Kubernetes, including deployments, rollouts, and scaling.
• Write and maintain infrastructure as code, and ship changes safely through CI/CD and GitOps.
• Participate in on-call, triage alerts, follow and improve runbooks, and escalate appropriately.
• Contribute to the observability stack using metrics, logs, and SLOs to detect symptoms early.
• Take part in incident response and post-incident reviews, turning learnings into changes in automation and process.
• Document runbooks, architecture decisions, and reviews so findings become repeatable practices.

What You'll Bring

• Experience keeping production systems reliable, combining an operations mindset with software engineering practice.
• Experience building net-new infrastructure tooling and automation, such as Terraform modules, Kubernetes operators or controllers, and production automation or services written from scratch.
• Ability to read, debug, and reason about code, including behavior, performance, and failure modes. Most teams work in Go; some work in Ruby.
• Experience with infrastructure as code, Kubernetes, and its ecosystem.
• Hands-on experience with at least one major cloud provider, such as Google Cloud or AWS.
• Familiarity with observability practices, including metrics, logging, alerting, and SLOs or SLIs.
• Comfort participating in on-call and incident response, with a structured approach to troubleshooting under pressure.
• Strong written communication and ability to operate independently in an async, distributed environment.
• Track record of using automation and AI to reduce toil and improve team workflows.
• Alignment with GitLab's values.

Compensation

• Annual salary range: 126400–314400.

Role Levels

• Intermediate: Contributes independently to reliability, automation, and operational efficiency within a scoped area.
• Senior: Drives reliability improvements across multiple projects or services and leads investigations and incident response.
• Staff: Shapes reliability strategy across teams and defines reusable patterns.
• Senior Staff: Sets technical direction across a sub-department and drives complex systems initiatives.