Customer Success Manager, Enterprise

What you’ll do as a Customer Success Manager, Enterprise at Vanta:

• Lead all post sales activities for Vanta's enterprise customers by guiding them through onboarding, implementation, product adoption, value-driven renewals and identifying upsells
• Partner with Account Managers to drive renewal and expansion opportunities within your book of business
• Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution
• Guide implementation, configuration, and optimization of Vanta Trust Management Platform
• Managing 40 Enterprise customers ($3M ARR in BoB)
• Provide professional advice on security best practices and compliance standards
• Collaborate with the customer to optimize security program and Identify areas of improvement
• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy
• Work cross-functionally to resolve customer business issues and work toward mutual goals

How to be successful in this role:

• You reside within the Central or East regions within the United States
• 8+ years of experience as a Customer Success Manager for a SaaS company managing a book of business of Enterprise customers
• Experience handling onboarding, implementation, adoption, identifying opportunities for expansion
• Self-starter, able to work with little or no supervision
• Possess clear and thoughtful communication skills, with strong critical thinking ability
• Be highly empathetic to customers, with a proven track record of long-term customer retention
• Experience with hitting retention targets and creating happy, healthy customers
• Possess the technical competency to understand Vanta’s software and build great relationships with highly technical customers
• Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up
• Extensive experience with high-end exposure to C-level executives, and the ability to build strong trusted relationships
• Providing top-notch account management and relationship building through various means; Quarterly Business Reviews, Health Check Ins, and Executive summaries etc
• Ability to be nimble and agile in an environment where shifting priorities should be expected
• Must be authorized to work in the U.S. without the need for current or future employer sponsorship
• Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact

What you can expect as a Vanta’n:

• Industry-competitive salary and equity
• Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
• 16 weeks paid Parental Leave for all new parents
• Health & wellness stipend
• Remote workspace, internet, and cellphone stipend
• Commuter benefits for team members who report to the SF and NYC office
• Family planning benefits
• Matching 401(k) contribution with immediate vesting
• Flexible PTO policy, plus 80 hours of Sick Time
• 11 company-paid holidays
• Virtual team building activities, lunch and learns, and other company-wide events!