RVP, Customer Success, Strategic & Geo Enterprise

What you'll do

• Hire, develop, and hold a high bar for Regional Directors and the ADM leaders and ICs beneath them, including onboarding, coaching, performance management, calibration, and ongoing skill development across East and West coverage.
• Own retention and expansion outcomes (NRR/GRR) and post-sale account planning across Strategic Enterprise and Geo Enterprise, with accountability for segment health, risk prioritization, usage depth, and expansion pipeline generation.
• Act as an escalation point for complex deployments, executive misalignments, and high-stakes enterprise accounts across your segments.
• Build lightweight, scalable processes that codify what works while preserving speed, flexibility, and low friction. Define coverage models that match segment complexity.
• Guide best practices around rollout strategy, adoption playbooks, mutual success planning, and executive business reviews tied to customer outcomes, not seat counts or activity metrics.
• Partner closely with Sales and Field Engineering to deliver a seamless post-sale experience and support expansion opportunities. Coordinate with Solutions Architecture on technical expansion for top strategic accounts.
• Collaborate with Product, Engineering, Enablement, Marketing and Partners to advocate for customer needs, influence roadmap priorities, and drive product adoption.

You may be a fit if

• 10+ years in customer success, technical account management, solutions, or post-sales leadership in enterprise software, with 5+ years leading leaders who have hired, developed, calibrated, and managed managers and directors, not just ICs.
• Strong understanding of software development lifecycles, engineering org structures, token economics, and AI-enabled developer tooling, including PLG-to-SLG transition dynamics in consumption-based enterprise accounts.
• Proven track record of driving adoption and influencing expansion through customer outcomes at segment or regional scale, and you can speak to NRR/GRR with your own data.
• Executive presence and strong communication skills, comfortable whiteboarding with developers and discussing business value with VP- and CTO-level stakeholders.
• Smart, hungry, humble, high-agency player-coach who can carry a strategic book when it matters, builds teams that do the same, and thrives in fast-moving, ambiguous environments.
• Care deeply about AI and believe that transforming how software is written is one of the most important problems to work on right now.