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SigmaSigmaNew York, NY

Customer Success Architect

Technical post-sales role advising enterprise customers on BI/analytics implementations, best practices, and solutions using Sigma's platform. Requires 10+ years BI experience and strong customer-facing technical skills.

Salary not listed
Hybrid10+ YOECustomer Success

About the role

What You Will Be Doing

  • Serve as Sigma champion and product expert, providing technical advice and expertise to customers
  • Advise customers on technical best practices including:
    • Sigma best practices and patterns
    • Performance and tuning
    • Security including SSO, team organization, and row-level security
    • Embedded and API access
    • Related data products like CDW, ETL, and catalog tools
  • Capture product feedback from customers and engage with the product team to improve the product roadmap
  • Identify new use cases to grow accounts and find areas where Sigma can provide the most value to ensure renewals
  • Cultivate customer references for the marketing team
  • Design and develop software solutions for Business Intelligence and analytics products while providing technical expertise for post-sales customer success
  • Work directly with customers to understand business and technical requirements and implement tailored analytics solutions in customer environments
  • Advise customers on best practices for implementation, performance, security, embedded analytics, and API access
  • Collaborate with Product Managers and Engineering teams to deliver and improve customer solutions
  • Document software and technical implementations
  • Monitor deployed solutions and troubleshoot complex technical issues
  • Learn product capabilities, release processes, and maintenance procedures to ensure successful customer outcomes

Qualifications We Need

  • Minimum 10 years of business intelligence experience working in a customer-facing technical role (customer success or consulting)
  • Customer relationship skills
  • Experience with database concepts
  • Data warehouse experience - cloud data warehouse preferred (Snowflake, Redshift, BigQuery)
  • Designing, developing, and writing software and custom solutions using technologies such as JavaScript/TypeScript, SQL, React, GraphQL, and GitHub
  • ETL experience
  • Experience implementing production business intelligence solutions
  • Bachelor's degree in computer science or related field or equivalent technical experience
  • Ability to work remotely full-time with up to 50% travel (eventually)

Qualifications We Want

  • Experience at a SaaS company or with cloud architectures
  • Experience with data analytics business use cases
  • Startup experience

Skills

JavaScriptTypeScriptSQLReactGraphQLGitHubSnowflakeRedshiftBigQueryETL
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