Customer Success Manager, CPG & Health

Responsibilities

• Manage a portfolio of mid-market customers in the CPG & Health vertical, serving as their primary advisor.
• Build trusted relationships by understanding each customer's business, goals, competitive landscape, and marketing strategy.
• Drive retention, revenue growth, and expansion through proactive account planning, business reviews, campaign optimization, and strategic recommendations.
• Identify expansion opportunities and partner with sales teams to grow customer investment.
• Lead new customer onboarding to ensure quick value realization and platform adoption.
• Become an expert in the CPG & Health vertical, applying insights on trends, seasonality, and performance benchmarks.
• Monitor account health, anticipate risks, and resolve challenges proactively.
• Collaborate cross-functionally to deliver seamless customer experiences and contribute to playbooks and best practices.

Requirements

• 3–6 years of experience in Customer Success, Account Management, or similar customer-facing role managing strategic relationships.
• Experience in digital advertising, CTV, SaaS, AdTech, MarTech, or performance marketing.
• Proven success driving customer retention, revenue growth, and expansion.
• Strong relationship-building and stakeholder influence skills to serve as a trusted advisor.
• Experience partnering with Sales Executives.
• Strong communication and presentation skills, including leading executive business reviews.
• Comfort using data and performance insights to identify opportunities and demonstrate value.
• Experience with Salesforce, Intercom, or similar CRM platforms.

Nice-to-Haves

• Deep expertise or quick ability to develop knowledge in the CPG & Health industry vertical (seasonality, promotional calendars, margin/inventory dynamics, retail media strategy).