Deployed Strategist
Drive AI deployment and automation outcomes for Fortune 500 customers as the strategic owner of pre- and post-sales engagements on the Tessera platform. Translate ambiguous needs into production solutions while shaping product strategy from field insights; requires 2+ years customer-facing technical experience and strong systems fluency.
About the job
Responsibilities
- Run deep process discovery with customers — break down complex, ambiguous, cross-system problems and decide what's actually worth solving
- Translate messy customer needs into concrete requirements, then drive them to delivered outcomes on the Tessera platform
- Filter signal from noise: discern what really matters in a room full of competing stakeholders and conflicting asks
- Partner with GTM to frame technical boundaries in sales engagements and produce technical collateral, including Statements of Work
- Iterate with customers and cross-functional partners to drive adoption from pilot to full production
- Carry field signal back to Product and Engineering, helping shape what we build
- Build durable customer relationships and proactively surface new automation opportunities throughout each engagement
- Lead training and workshop sessions on-site to upskill customers on the platform
Requirements
- 2+ years in a high-ownership, customer-facing role — Deployed Strategist, Technical Consultant, Solutions/Sales Engineer, Product Manager, or Solution Architect at a high-growth startup or technology firm
- Technical fluency to reason about software systems, read architecture, and hold your own with engineers and customer technical leads
- A track record of taking ambiguous, high-stakes problems from zero to delivered
- Strong communication with both technical and non-technical stakeholders
- The ability to operate effectively under ambiguity and fast-moving deployments
- An ownership mentality and the willingness to do whatever it takes to get a deployment over the line
- A history of learning hard things fast and operating outside your original lane
Nice-to-Haves
- Founder experience
Skills
Technical Fluency, Software Systems, Process Discovery, Requirements Translation, Stakeholder Management, Gtm Collaboration, Product Strategy, Customer Training, Workshop Facilitation
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