Technical Account Manager
Acts as primary technical contact for enterprise customers, driving adoption, platform health, and optimization of Nasuni's cloud file data platform. Conducts reviews, troubleshoots issues, and guides best practices in storage, cloud, and file systems; requires 4-7 years in customer-facing technical roles.
About the job
Responsibilities
- Serve as the primary technical contact for assigned customers
- Conduct regular technical reviews, health checks, and adoption planning
- Monitor platform usage and proactively identify risks or optimization opportunities
- Troubleshoot and coordinate resolution of technical issues with Support and Engineering
- Guide customers on best practices across storage, cloud, and file system environments
- Support onboarding, migrations, and expansion use cases
- Track and manage customer issues, action items, and feature requests
- Communicate product updates, security alerts, and roadmap-relevant changes
- Identify opportunities to improve customer workflows using automation and AI-assisted analysis (e.g., telemetry insights, anomaly detection, operational efficiency tools)
Qualifications
Must-Have
- 4–7 years in a customer-facing technical role (TAM, Support Engineer, Solutions Engineer)
- Experience with enterprise infrastructure (storage, networking, or cloud)
- Working knowledge of CIFS/SMB, NFS, Active Directory
- Experience supporting customer environments and troubleshooting issues
- Strong communication skills with technical stakeholders
Preferred
- Experience with AWS, Azure, or GCP
- Exposure to virtualization (VMware/ESX)
- Familiarity with Linux administration
- Experience using tools like Salesforce, Jira, Gainsight
Ideal
- Experience supporting file storage or data infrastructure platforms
- Managed multiple customer accounts simultaneously
- Exposure to AI-driven operational tools or automation workflows
Experience Guidelines
- 4–7 years total experience
- 2–4 years in customer-facing technical roles
- Prior TAM experience helpful but not required
Skills
Cifs/Smb, Nfs, Active Directory, AWS, Azure, GCP, VMware, Linux, Salesforce, Jira
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