Senior Credit & Collections

Responsibilities

• Manage a portfolio of premier, strategic, and high-touch customer accounts across the U.S. and key regional AR work areas, ensuring timely collections, clear communication, and a white-glove customer experience.
• Support collections coverage across key regional areas of AR work, including payment follow-up, documentation requirements, portal submission workflows, tax or invoicing considerations, dispute coordination, and escalation management.
• Support new channel success, including marketplace, partner, reseller, agency, ads, and other non-standard billing or collections motions across priority customer segments.
• Perform credit reviews and customer risk assessments within established frameworks, including payment history, exposure, credit limits, terms, and escalation recommendations.
• Drive resolution of complex AR and customer finance issues by coordinating the right owners, clarifying blockers, aligning on next steps, and escalating risks that affect collections outcomes or customer experience.
• Help run disciplined AR operating cadences across assigned portfolios and queues, including prioritization, ownership, escalation routing, and follow-through to resolution.
• Monitor portfolio health and collections performance through AR aging, DSO impact, dispute trends, queue performance, and follow-up effectiveness, turning trends into clear actions.
• Improve collections coverage and predictability by surfacing stalled accounts, recurring blockers, AR process gaps, and handoff issues that impact cash collection or customer experience.
• Partner with internal teams and external partners to scale consistent collections coverage, improve collections productivity, and drive measurable cash outcomes across assigned portfolios.
• Partner with Sales, Customer Success, Deal Desk, Billing Operations, Legal, Accounting, Cash Application, and Finance Systems to unblock customer payment issues and align account strategy.
• Track and communicate account status, risk items, next steps, and ownership clearly across internal teams.
• Support month-end close, audit requests, reserve inputs, write-off recommendations, and control documentation as needed.
• Use data, systems, and AI-enabled workflows to improve account prioritization, follow-up quality, reporting, and operational efficiency.

Requirements

• 6+ years of experience in credit, collections, accounts receivable, customer finance, or broader Order to Cash operations.
• Experience managing complex enterprise, strategic, or high-touch customer collections across U.S. and priority AR portfolios in a high-growth or global environment.
• Strong understanding of AR aging, DSO, credit risk, portfolio prioritization, collections strategy, payment terms, disputes, cash application, customer account reconciliation, and queue-based operations.
• Experience supporting customers across key regional areas of AR work, including payment practices, documentation norms, tax or invoicing complexity, portal workflows, dispute resolution, and customer communication expectations.
• Strong judgment in balancing collections urgency, customer experience, financial risk, and commercial priorities.
• Experience working with Sales, Customer Success, Legal, Billing, Accounting, Cash Application, Finance Systems, and external collection or BPO partners.
• Ability to independently manage defined-scope projects, anticipate blockers, communicate risks, and drive predictable outcomes.
• Comfort working with data, dashboards, Salesforce, ERP or billing systems, customer portals, and collection workflow tools.
• Clear written and verbal communication skills, especially for executive-sensitive or customer-facing escalations.

Nice-to-Haves

• Additional business language proficiency.
• Interest in using automation and AI tools to improve collections coverage, AR prioritization, customer outreach quality, and reporting.